{"quote":"It is reliable.","score":"8"}

{"quote":"The stability is good.","score":"7"}

{"quote":"I would rate the stability of Dell PowerStore as ten out of ten.","score":"9"}

{"quote":"Stability-wise, I rate the solution a ten out of ten.","score":"10"}

{"quote":"The stability has been excellent in the last two years after the initial six months.","score":"9"}

{"quote":"There are no bugs or glitches.","score":"9"}

{"quote":"There are no failures and we have not had controller issues.","score":"8"}

{"quote":"We haven't had any issues with it.","score":"8"}

{"quote":"It is a reliable, stable product.","score":"9"}

{"quote":"It's better now.","score":"6"}

{"quote":"The solution is stable.","score":"8"}

{"quote":"The issue we had with PowerStore was due to being a very early adopter.","score":"6"}

{"quote":"When Dell EMC came onsite to install our first one, it was the very first in Europe.","score":"6"}

{"quote":"The stability of the initial PowerStore was good enough for production, but not as good as we would have expected for this kind of frame.","score":"7"}

{"quote":"We decided to reinstall the PowerStore with a fresh, new, official operating system.","score":"7"}

{"quote":"The four PowerStores we have that were installed with an official release are very stable.","score":"8"}

{"quote":"A part failed somewhere, but it didn't cause any user impact.","score":"7"}

{"quote":"We haven't had any issues to speak of.","score":"8"}

{"quote":"It is very stable.","score":"9"}

{"quote":"It's not good to reboot a head, and we have submitted tickets about it, but the performance and the failover have been good.","score":"8"}

{"quote":"The stability has been solid for us since we deployed it.","score":"9"}

{"quote":"The positive side is that there was no impact as a result because there are two heads.","score":"8"}

{"quote":"We have a single system and on three occasions we have had unplanned head reboots because of a software failure.","score":"9"}

{"quote":"The problem is the stability.","score":"7"}

{"quote":"You can install Cloud IQ on your cell phone, so you'll get a notification on your phone.","score":"8"}

{"quote":"Since you're using Cloud IQ, you can see all the alerts and everything.","score":"7"}

{"quote":"If one node goes down, it's going to alert you at any time.","score":"9"}

{"quote":"PowerStore is highly stable.","score":"8"}

{"quote":"As a manager of the environment, if I'm not thinking about it on a daily basis, then that means it's doing what it's supposed to be doing.","score":"8"}

{"quote":"I haven't thought about the stability of the product, which means that it's working.","score":"9"}

{"quote":"We have not even had to call support since putting it into production.","score":"10"}

{"quote":"I am 100% satisfied with the quality of the support.","score":"7"}

{"quote":"Performance-wise it is giving us what was promised, so far.","score":"9"}

{"quote":"We have not had the storage fail or had a faulty port.","score":"9"}

{"quote":"Their experts are available and whenever I open any case, it gets resolved in minimal time.","score":"9"}

{"quote":"In the past, all of our EMC products have been stable.","score":"8"}

{"quote":"It is stable, but we have only operated it for less than six weeks.","score":"8"}

{"quote":"I rate Dell's technical support very high.","score":"8"}

{"quote":"Stability-wise, we have had no issues at all.","score":"9"}

{"quote":"Anything they could do to push it closer to 'seven nines' of availability would be extremely beneficial.","score":"9"}

{"quote":"The machine supports 'six nines' of availability.","score":"8"}

{"quote":"The merge didn't benefit the support.","score":"7"}

{"quote":"In the past, I've had a better experience.","score":"6"}

{"quote":"In the last year, we've noticed that there has been a drop-off in Dell support.","score":"8"}

{"quote":"Everything is good.","score":"5"}

{"quote":"After Dell connect with the customer, they are doing follow-up fine.","score":"8"}

{"quote":"We have not needed much support from Dell since the solution has been working well.","score":"7"}

{"quote":"It's a long and only procedure to get support from the vendor.","score":"6"}

{"quote":"I rate Dell support nine out of 10.","score":"8"}

{"quote":"But when we raise the ticket, that is taking time.","score":"7"}

{"quote":"When they reach after that, they are doing a good job.","score":"8"}

{"quote":"Every support issue that I've had has been remedied in some way, but it's taken some effort.","score":"8"}

{"quote":"We're a big Dell company, and we love the support and account managers that help facilitate things.","score":"8"}

{"quote":"When they create the ticket, it takes time.","score":"7"}

{"quote":"It's been remedied by working with some executive teams to get parts mobilized for my implementation.","score":"9"}

{"quote":"We've had some issues with parts availability for our mission-critical support, it could take over a day or two while waiting for parts.","score":"8"}

{"quote":"We have good experience starting with the Dell support portal.","score":"8"}

{"quote":"I am comfortable with the Dell technical support.","score":"7"}

{"quote":"The Dell support is good.","score":"7"}

{"quote":"The technical support is outstanding.","score":"9"}

{"quote":"I rate the technical support an eight out of ten.","score":"6"}

{"quote":"Though the technical team takes time to provide an answer to a query, I feel they are good.","score":"7"}

{"quote":"The technical support has been good so far.","score":"7"}

{"quote":"I rate the support team an eight out of ten.","score":"6"}

{"quote":"I have noticed that they always provide the correct solution.","score":"8"}

{"quote":"I remember that I had called the support team once to resolve an issue associated with the product, and they resolved it quickly.","score":"8"}

{"quote":"I have contacted the solution's technical support, and I would say they were good, but it all depends on the problem.","score":"7"}

{"quote":"When we have a problem, the support team takes a long time to resolve it.","score":"8"}

{"quote":"Their support has been great.","score":"7"}

{"quote":"The response time is good and the people are reliable.","score":"9"}

{"quote":"Normally, Dell has an SLA of four hours, but the support is never on time.","score":"8"}

{"quote":"We have used Dell for 20 years and one of their top priorities is to guarantee if we have an issue, we can solve it.","score":"9"}

{"quote":"The Dell support is good.","score":"8"}

{"quote":"The solution's technical support used to be much better some years ago, but now it is a little worse.","score":"7"}

{"quote":"I rate the technical support a seven out of ten.","score":"6"}

{"quote":"My organization needs to create an incident and schedule a call with Dell's support team, which sometimes can be a bit of a rough process.","score":"7"}

{"quote":"The technical support has significantly improved from where it was two years ago.","score":"8"}

{"quote":"When you have someone on the line from Dell's support team, then everything becomes perfect, especially if they are early to address some of our issues since, in our organization, we have multiple appliances and storage areas, and to maintain it at a level, it's very difficult.","score":"9"}

{"quote":"Our customers especially in Europe tend to have interesting local contacts that can be a problem.","score":"7"}

{"quote":"Sometimes, you have to go back and forth with the technical support team, where they want you to do something you've already done.","score":"7"}

{"quote":"The technical support can be slow at times.","score":"7"}

{"quote":"The technical support is okay.","score":"6"}

{"quote":"The solution’s technical support is pretty good.","score":"8"}

{"quote":"The solution's technical support is great.","score":"7"}

{"quote":"We have had incidents and seen how the support personnel from Egypt, India, and China are always well aware of the cases or problems, and they always give good information to help us with our problems, making it a good experience for us.","score":"8"}

{"quote":"I rate the technical support a nine out of ten.","score":"7"}

{"quote":"When the partner designed the architecture for us, though our company participated in seeing it, they did the operation and maintenance.","score":"8"}

{"quote":"The quick response from the tool's dedicated German support team for storage ensures that our company gets new leads and connects you to the right set of people from Dell.","score":"9"}

{"quote":"My company gets support from the partner who installed the product in our organization.","score":"6"}

{"quote":"Dell's support team is good to reach out when, in our organization, we upgrade the product outside of office hours since they provide you with good information and good tech personnel to resolve an issue or a problem anywhere in the world.","score":"9"}

{"quote":"My company uses the data center model as a service.","score":"7"}

{"quote":"Dell's support team's response has always been completely positive.","score":"8"}

{"quote":"The customers like and appreciate Dell's technical support.","score":"8"}

{"quote":"Our company has had a couple of instances where Dell's support has actually reached out to us and told us about how there is an update in the queue and how we can download it and use the update as per our convenience.","score":"8"}

{"quote":"The solution's technical support has been fantastic, especially with the CloudIQ integration.","score":"9"}

{"quote":"However, it includes everything for our response and everything.","score":"6"}

{"quote":"When you buy it, it comes with a three-year service agreement, but it is quite pricey.","score":"8"}

{"quote":"We've received an email or a phone call.","score":"5"}

{"quote":"Technical Support is pretty good.","score":"7"}

{"quote":"The solution’s technical support is pretty decent.","score":"6"}