{"quote":"But in the end, it was a time-consuming issue for us.","score":"5"}

{"quote":"It was a development environment so it was not harmful for production.","score":"6"}

{"quote":"They didn't succeed in recreating the issue we had in their lab, so they were using our infrastructure as their lab.","score":"7"}

{"quote":"Dell EMC engineering focused on what was really happening instead of trying to bypass the problem.","score":"9"}

{"quote":"Sometimes, their support doesn't really understand the customer's position.","score":"9"}

{"quote":"I am Dell EMC-certified, so it's very easy for me to access support documentation.","score":"8"}

{"quote":"I can also access the product manager of the product.","score":"7"}

{"quote":"The quality of support is okay.","score":"6"}

{"quote":"I rate the technical support a ten out of ten.","score":"8"}

{"quote":"We have a dedicated global account manager.","score":"7"}

{"quote":"The solution's technical support is excellent.","score":"9"}

{"quote":"As a very big company and as a partner, we have a particular kind of access to support.","score":"8"}

{"quote":"they are not very robust","score":"6"}

{"quote":"I have yet to contact technical support to troubleshoot.","score":"5"}

{"quote":"The technical support is usually good","score":"7"}

{"quote":"If I had any issues at the beginning, it was dealt with in the presence of the integrator, and he fixed it.","score":"7"}

{"quote":"The solution's customer service is excellent.","score":"8"}

{"quote":"This happened once, but we tried again and I didn't have to revert to the older version.","score":"5"}

{"quote":"If the upgrade fails, you can just revert to the previous version.","score":"8"}

{"quote":"It lets you know when it needs to be updated.","score":"7"}

{"quote":"We are quite pleased with the level of support on offer.","score":"7"}

{"quote":"The system itself does a lot.","score":"6"}

{"quote":"If it's a serious issue, they respond in four hours.","score":"10"}

{"quote":"Knowing Dell EMC as a brand, as a competitor to IBM, I know it can do much better in terms of support and awareness of customers' needs.","score":"9"}

{"quote":"Technical support is more than perfect.","score":"8"}

{"quote":"You call them when you have an issue, and they'll get back to you within 24 hours.","score":"9"}

{"quote":"I had to go to our reseller to ask him to get us the information we needed.","score":"6"}

{"quote":"I rate Dell's support nine out of 10.","score":"7"}

{"quote":"Overall, support is not smooth when it comes to the portal and the standard support system.","score":"7"}

{"quote":"The support is not very well structured.","score":"8"}

{"quote":"Dell's support is perfect.","score":"8"}

{"quote":"When I gave them the serial number of the box, they said, 'Ah, it's a PowerStore. It's not this department, you need a different department.'","score":"6"}

{"quote":"Dell EMC's support case management wasn't really set up to suit our needs.","score":"8"}

{"quote":"When I tried to open a ticket with the Dell EMC team, during the installation phase, they kept bouncing me from one support center to another, from the United States to France to wherever.","score":"7"}

{"quote":"I would rate them as eight or nine out of 10.","score":"5"}

{"quote":"They are very professional and have very fast reactions.","score":"9"}

{"quote":"They are great, especially the on-call.","score":"6"}

{"quote":"I would rate them ten on a scale from one to ten.","score":"7"}

{"quote":"They have a good SLA.","score":"7"}

{"quote":"With regard to post-deployment support, if we have any needs and call them, they respond within minutes.","score":"10"}

{"quote":"They were with us every step of the way to make sure that we were plugging everything in properly and making sure that everything is fully redundant during deployment.","score":"9"}

{"quote":"Dell technical support is very professional.","score":"8"}

{"quote":"They are helpful and responsive.","score":"8"}

{"quote":"Dell's support staff is very proactive.","score":"8"}

{"quote":"It's not 100 percent new. It's based on another hardware system, so I have no concerns.","score":"7"}

{"quote":"Other people do have concerns about that, but I believe in the knowledge of Dell EMC.","score":"7"}

{"quote":"They respond quickly and you can reach them 24 hours a day seven days a week.","score":"9"}

{"quote":"Having said that, I don't have many concerns that it's a new solution.","score":"6"}

{"quote":"The technical support from Dell PowerStore has always been good.","score":"8"}

{"quote":"Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they don't have a lot of people here in the Netherlands with the right knowledge to work on it.","score":"8"}

{"quote":"Technical Support is very good.","score":"8"}

{"quote":"I don't know if this is true or not, and whether it is a failure.","score":"5"}

{"quote":"Each day we get a message from the storage, every three hours, telling us the network connectivity is lost.","score":"6"}

{"quote":"We have a ticket at the second level and for two weeks I have had no answer.","score":"9"}

{"quote":"There has never been a need for a repeat call and we are quite happy with that.","score":"7"}

{"quote":"Sometimes they explain things so I can understand why something is working the way it is.","score":"7"}

{"quote":"Every time we have an issue, they work with us to resolve the problem.","score":"9"}

{"quote":"Dell EMC's first-level technical support is very fast and they communicate well.","score":"8"}

{"quote":"We have purchased approximately 100 servers from Dell and we have always been quite happy with their support.","score":"8"}

{"quote":"The technical support for this solution is really good.","score":"8"}

{"quote":"We have almost all the Dell EMC solutions here, so we know the support very well and it is absolutely the best in the market.","score":"8"}

{"quote":"I have experienced an ROI using the product, but the number to which it equates is something that I can't specify.","score":"6"}

{"quote":"Dell EMC's customer and technical support are the best in the market, for sure.","score":"9"}

{"quote":"With the earlier products, users had to deal with 15 to 30 minutes of downtime in the afternoons, but now that has been eliminated with the use of Dell PowerStore.","score":"8"}

{"quote":"With Dell PowerStore, even if the report runs and taxes out the database server heavily, the tool doesn't suffer from a performance hit.","score":"9"}

{"quote":"Only one of the two Dell PowerStore isn't production, but the issue that my company used to face with the previous product we used was associated with the fact that its application would die every day at two o'clock in the afternoon, after which there is a need to reboot the server in order to get the product to come back up.","score":"7"}

{"quote":"The support has been phenomenal.","score":"7"}

{"quote":"It identified some areas in which we could get some good reductions and could decrease the data center footprint.","score":"9"}

{"quote":"We've witnessed an ROI after switching from some other infrastructure.","score":"8"}

{"quote":"We have reduced infrastructure but the same performance.","score":"9"}

{"quote":"I have seen an ROI in terms of the reduction of the space that we need in the data centers and reduction in the computing capacity.","score":"8"}

{"quote":"The initial cost may be higher for PowerStore than some others but the life cycle is longer which makes up for it.","score":"7"}

{"quote":"Our customers see a return on investment in terms of time savings because the setup is simple.","score":"8"}

{"quote":"I have experienced a return on investment from using the product, especially in areas like maintenance and lack of outages.","score":"8"}

{"quote":"We don't have any issues with it.","score":"5"}

{"quote":"My company has seen a return on investment from the use of Dell PowerStore since it is a good product that is always up and running.","score":"8"}

{"quote":"Every cent spent has been worth it.","score":10}

{"quote":"It has been a complete success.","score":8}

{"quote":"We have seen ROI in that we have been able to give our researchers an environment that they didn't have before.","score":9}

{"quote":"ROI was a key factor for us, for this infrastructure.","score":7}

{"quote":"Performance-wise, if I can have jobs that used to run for ten or eleven hours cut down to three or four hours, then that allows everyone to be more productive.","score":"10"}

{"quote":"Power and cooling are big factors for us because we're trying to shrink the footprint as we move things over to the cloud.","score":"9"}

{"quote":"The rack space I'm saving alone is an ROI because I'm able to then use those racks for more servers.","score":"8"}

{"quote":"So our cost per IOP and our cost per gigabyte have been substantially lower than our business case.","score":"9"}

{"quote":"We were able to add more workloads to the environment than the business case allowed, and we are still migrating more.","score":"7"}

{"quote":"We exceeded the business case of the device that we had.","score":"8"}

{"quote":"By using Dell PowerStore's best deduplication and compression features, its ROI is very good.","score":"8"}

{"quote":"Instead of buying one-to-one drives, we buy half a drive.","score":"7"}

{"quote":"We have definitely seen ROI due to our data savings as a result of the data reduction.","score":"8"}

{"quote":"Being able to do those demos for our customers helps us sell more products.","score":"8"}

{"quote":"We've seen an ROI.","score":"5"}

{"quote":"If you apply security profiles you can see the signatures.","score":7}

{"quote":"With Palo Alto, you can monitor and specify which interface you want to monitor, the source IP, or you can specify the network and see the traffic that is coming from the VLAN, the destination, and any files being transferred over the network.","score":8}

{"quote":"With all of this information, you can be proactive and block the malicious file hashes, all of the malicious IP addresses, and the public IP addresses.","score":9}

{"quote":"It will show you the file hashes, all of the IFCs, the niches, the address information, and more.","score":7}

{"quote":"They need a threat intelligence tool similar to the one they would find with Cisco.","score":8}

{"quote":"I would like to see intelligence in OPNsense and have the option to apply it or not.","score":6}

{"quote":"For the antivirus, I would like to see the files protected by ClamAV.","score":7}

{"quote":"In the next release, I would like to see real traffic monitoring and more visibility.","score":8}

{"quote":"I wanted to deploy this solution in our organization and some of the workstations from remote sites but it's not reliable enough to do that yet.","score":9}