{"quote":"Much less lately.","score":"6"}

{"quote":"On the free plan we used to receive from time to time 'website not available'.","score":"8"}

{"quote":"Only the occasional network issues, some in 2013, where all Cloudflare customers were affected.","score":"8"}

{"quote":"Even if our server is working properly, Cloudflare would report it as being down.","score":"8"}

{"quote":"There were a few times when some of their CDN nodes would fail, creating serious speed issues with the site without any warning or notification from their side.","score":"9"}

{"quote":"The key factor is the language in which the support is offered, which, in this case, is in Thai.","score":"9"}

{"quote":"This is especially true when we are dealing with larger enterprises.","score":"6"}

{"quote":"In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the software provider.","score":"8"}

{"quote":"I have primarily worked not with the tool's customer support but with the product's sales engineers and technical sales engineers, who seem to know their stuff.","score":"8"}

{"quote":"I rate the support from Cloudflare a six out of ten.","score":"6"}

{"quote":"If you start using this solution and do not have a lab there needs to be someone that can speed up your process.","score":"8"}

{"quote":"The level of support is not enough.","score":"9"}

{"quote":"The product's support needs to be improved since they do not provide proper answers in the required time.","score":"8"}

{"quote":"The support is provided online and most of the technical advice is provided by an open community.","score":"8"}

{"quote":"The tool's support takes at least one hour to respond.","score":"7"}

{"quote":"The communication process is a bit linear, which can be frustrating.","score":"7"}

{"quote":"The technical support from the vendor could be better.","score":"7"}

{"quote":"The support team's responses are comparatively slow and not as optimized as they could be.","score":"8"}

{"quote":"You can get a support engineer with the best qualifications.","score":"9"}

{"quote":"Cloudflare support responds as quickly as possible.","score":"8"}

{"quote":"We'd like a dedicated account manager.","score":"9"}

{"quote":"The technical support is mostly fine, but the response times could be better.","score":"8"}

{"quote":"I rate Cloudflare support seven out of 10.","score":"7"}

{"quote":"I rate support an eight out of ten.","score":"7"}

{"quote":"Currently, response time for Business Plan customers is six to eight hours and that should be minimized.","score":"9"}

{"quote":"Most companies opt for this cost-effective plan but they should receive the same service as the Enterprise Plan.","score":"8"}

{"quote":"I did reach out to them once regarding SSL and Cloudflare certificate-related concerns, but I'm still unsure about that aspect.","score":"6"}

{"quote":"The technical support response time for Business Plan customers could be reduced.","score":"9"}

{"quote":"Managing DNS on multiple other platforms was relatively easy for me, so I didn't require support from Cloudflare.","score":"7"}

{"quote":"I would rate my experience with customer service as excellent.","score":"7"}

{"quote":"Their documentation is awesome.","score":"8"}

{"quote":"My team had no problems double-checking configurations with the Cloudflare technical support team.","score":"7"}

{"quote":"I rate the support from Cloudflare DNS a six out of seven.","score":"8"}

{"quote":"The technical support for Cloudflare is good because the team is knowledgeable about the connection, standard, special configurations, etc.","score":"8"}

{"quote":"I have used the support and they could improve.","score":"7"}

{"quote":"If you're paying $20, you get email-based support.","score":"7"}

{"quote":"Enterprise support is amazing. It's 10 out of 10.","score":"10"}

{"quote":"Basic Cloudflare support is average.","score":"6"}

{"quote":"It was easy to troubleshoot our installation.","score":"7"}

{"quote":"We didn't have to ask their technicians or their support in order to finish up the setup.","score":"7"}

{"quote":"For technical support, I give Cloudflare a thumbs up for their documentation.","score":"8"}

{"quote":"If I look at the community, I see others have experienced the same issue.","score":8}

{"quote":"The customer support at Cloudflare is fairly straightforward.","score":"6"}

{"quote":"I found the solution myself.","score":7}

{"quote":"I've tried to contact technical support three times without any luck.","score":8}

{"quote":"We're quite happy with the level of service they provide to their customers.","score":"6"}

{"quote":"They are very helpful and responsive.","score":"7"}

{"quote":"The technical support on offer is excellent.","score":"8"}

{"quote":"They resolve our issues in a timely manner.","score":"9"}

{"quote":"The tools to answer your own questions are there, so support is built-in without ever needing to reach a person.","score":"9"}

{"quote":"The earlier issues that we had, some minor issues here and there, we got them resolved.","score":"6"}

{"quote":"I haven't contacted support which indicates a good self-serve product.","score":"8"}

{"quote":"We get fairly good support.","score":"8"}

{"quote":"I'm quite comfortable with them so I don't see a big issue.","score":"7"}

{"quote":"The technical support for this solution is really good.","score":"7"}

{"quote":"I have never had to contact technical support or open a ticket because the servers are so reliable.","score":"9"}

{"quote":"Our one call about a caching issue was easily fixed and it turned out to be a problem we caused, not CloudFlare.","score":"9"}

{"quote":"Technical support is 10/10.","score":"8"}

{"quote":"We're satisfied with the level of service they provide.","score":"7"}

{"quote":"We've reached out to technical support in the past and we've found them to be very good.","score":"8"}

{"quote":"The technical support team is very good and they know what they're doing.","score":"8"}

{"quote":"It simply takes too long time to get escalated to Level-1 support where you can have a meaningful conversation.","score":"8"}

{"quote":"The representatives are knowledgeable and online documentation is great.","score":"10"}

{"quote":"I did contact them on a few occasions, and they gave me good answers.","score":"7"}

{"quote":"The support person had a hard time understanding my issue.","score":"7"}

{"quote":"Technical Support: Excellent.","score":"9"}

{"quote":"I just put the website on Cloudflare, and they don't spend much money on my time.","score":"8"}

{"quote":"when you are a paying user at CloudFlare, they will answer you very quickly, and with accurate answers.","score":"8"}

{"quote":"Customer Service: Good, as the few times I've required customer service, it was more technical but they were always helpful in directing me to the people I needed to speak to.","score":"8"}

{"quote":"I rate technical support quite badly.","score":"6"}

{"quote":"I would get paid thousands of dollars to set that up. That costs a fortune in monthly payments.","score":"7"}

{"quote":"Even at AWS, you have to have this auto-scaling, and the configuration is significant.","score":"8"}

{"quote":"Technical support is excellent.","score":"9"}

{"quote":"That way, if a thousand people get that email and click it at once, it will not kill their server.","score":"9"}

{"quote":"Technical Support: I have found CloudFlare's support to be unresponsive at times, and not very helpful with providing technical details for issues that we reported over the years.","score":"9"}

{"quote":"However, if I have a company that has online sales and sends out many newsletters, then they need to have a CDN.","score":"9"}

{"quote":"Not using predefined answers for issues that were somewhat 'unique'.","score":"7"}

{"quote":"The website is protected and much less likely to get hacked.","score":"8"}

{"quote":"Customer Service: Since customer service goes hand in hand with technical support, I'm afraid we haven't experienced their representatives going above and beyond in terms of: Responses within the SLA.","score":"8"}

{"quote":"For those sites, I give them the lowest common denominator of Cloudflare set up for that domain.","score":"7"}

{"quote":"Sometimes they are not willing to look deeper into them to try and find a solution.","score":"9"}

{"quote":"Technical Support: I would give an 8/10 to their technical support.","score":"7"}

{"quote":"They respond pretty fast to requests.","score":"8"}

{"quote":"They utilize its security features to combat those pesky DDoS attacks and other threats, significantly improving their website stability.","score":"9"}

{"quote":"WordPress security can be tricky, and that's where Cloudflare can be absolutely helpful for small businesses.","score":"9"}

{"quote":"Smaller businesses have seen great ROI due to the low investment and strong performance.","score":"8"}

{"quote":"You would only lose money if you had an attack and you need to calculate the cost against the risks.","score":9}

{"quote":"The ROI is hard to portray as security, while important, is hard to quantify.","score":8}

{"quote":"No matters what's going on (attacks or not) a website must be online at all time.","score":"8"}

{"quote":"I mean when your website is offline, you first lose money like daily revenue, around 400$ for us, but you also lose your customer loyalty, and there are many more issues.","score":"10"}

{"quote":"I have not had a DDOS attack, since, or at least not become unavailable due to DDOS which means my ROI is pretty good.","score":"9"}

{"quote":"In other words, I spent about 400$ more or less on the product.","score":"6"}

{"quote":"Then I went to the 20$/month plan.","score":"5"}

{"quote":"We have had ROI with the tool's use since it never gave us downtime and made us lose millions.","score":"8"}

{"quote":"I first paid for the Business plan, which was 200$/month for the first month when I had those big issues with DDOS.","score":"7"}

{"quote":"Cloudflare has proved to be a huge benefit for us.","score":"7"}

{"quote":"Encrypting your data does not keep hackers from getting in.","score":"8"}

{"quote":"CloudFlare provided a solution for all the above, which indirectly affects and improves our business, our ROI has greatly increased.","score":"10"}

{"quote":"Fast response times","score":"9"}

{"quote":"High availability","score":"8"}