{"quote":"Many cases take a long time to be resolved.","score":"8"}

{"quote":"I always appreciate if they can communicate with me through e-mail instead, which makes it much easier.","score":"6"}

{"quote":"When I take a step to open a case with Sophos support I can't understand them at all; I can't understand their accent.","score":"7"}

{"quote":"The solution's technical support is not the best.","score":"8"}

{"quote":"The technical support from Sophos is excellent.","score":"8"}

{"quote":"We get local support from them.","score":"8"}

{"quote":"Their support is good.","score":"7"}

{"quote":"Even if they deploy the device, for example, the XG 450, then they only offer support for one day.","score":"8"}

{"quote":"Our customers, however, have told us they have had issues.","score":"5"}

{"quote":"At least the partner should support the product, but the partners are always looking for money.","score":"7"}

{"quote":"In most cases, these days, the partner has to work hard to support the customer.","score":"6"}

{"quote":"This is a new device, and we expect support from Sophos.","score":"8"}

{"quote":"The response time and the experience of the support team are not as expected.","score":"8"}

{"quote":"When they create a ticket for a critical issue, the response is delayed.","score":"9"}

{"quote":"Technical support isn't as good as it needs to be.","score":"7"}

{"quote":"When a ticket is created we have to wait three days before getting a reply from them.","score":"9"}

{"quote":"Sometimes they will pick up the call immediately, but most of the time they will not.","score":"7"}

{"quote":"There's a step-by-step guide to deploy so I don't have to contact technical support.","score":"9"}

{"quote":"When I call, I have to wait for at least one to two hours to reach them.","score":"8"}

{"quote":"In most cases, I search the guide.","score":"6"}

{"quote":"We are facing issues and they suggested that we replace the model.","score":"6"}

{"quote":"There are lots of guides and videos available.","score":"8"}

{"quote":"I don't use the solution's technical support. I typically just use the documentation.","score":"7"}

{"quote":"I have been in contact with technical support many times and they are very good.","score":"8"}

{"quote":"These guys were a proper representative of Sophos and Cyberoam.","score":"7"}

{"quote":"This is one of the major reasons we didn't look at another UTM or firewall through the years.","score":"8"}

{"quote":"I will rate the technical support eight out of ten.","score":"7"}

{"quote":"If I require a device to be delivered to a country outside of Egypt, they contact the partner directly and they set up everything, and I get the hardware delivered.","score":"8"}

{"quote":"Sometimes they take time, but I still think it's good.","score":"6"}

{"quote":"They provide outstanding technical support and they provide outstanding pre-sales services.","score":"9"}

{"quote":"Whenever we call them with an issue, they come to us and resolve the issue.","score":"8"}

{"quote":"I know a couple of those guys over there on a first name basis.","score":"6"}

{"quote":"The technical support is okay.","score":"5"}

{"quote":"I would rate the technical support a 10/10; they are very professional.","score":"9"}

{"quote":"And the support I have received is not bad.","score":"8"}

{"quote":"It has only been for a very few issues.","score":"6"}

{"quote":"Sometimes I use the online support, but not that much actually.","score":"5"}

{"quote":"It is a five-star support system that they have there.","score":9}

{"quote":"The response times have increased since the launch of Sophos XG.","score":"7"}

{"quote":"From time to time I use technical support provided by the seller.","score":"7"}

{"quote":"The tech support there is very good.","score":7}

{"quote":"Technical support, I would rate it as a six, because the technical expertise level from this product is below the level I’m used to.","score":"8"}

{"quote":"Sophos is being preferred only because of their technical support.","score":8}

{"quote":"I'll give Sophos XG technical support an eight out of ten for their service.","score":"7"}

{"quote":"It's good, but I would still say it's higher by about 10-15 percent compared to other market products with similar configurations.","score":"8"}

{"quote":"I can say there has been some return on investment.","score":"7"}

{"quote":"It's very good, very responsive, and they resolve our issues in no time at all.","score":"8"}

{"quote":"I would say that Sophos Brazil has an excellent support team.","score":"8"}

{"quote":"Having a Unified Threat Management system like Sophos XG has helped us spend less on network security, thus providing a good return on investment by managing our income effectively.","score":"8"}

{"quote":"We have seen an improvement in security not only in terms of technology but also in terms of internal practices in our company.","score":"8"}

{"quote":"I would rate the ROI of Sophos XG a five out of five.","score":"9"}

{"quote":"The worth of what I'm securing will determine the amount of cost that I'm spending on the information secured.","score":"7"}

{"quote":"It might be a little more expensive up front, however, the quality is there for a medium-sized business.","score":"7"}

{"quote":"In information security, the only way you rate ROI is by the level of information you're securing.","score":"8"}

{"quote":"The ROI is 100% there.","score":"10"}

{"quote":"With this firewall, I rarely have to call support. When I do, it's free of charge.","score":"9"}

{"quote":"From an ROI standpoint, the product I had before, even though they were basically the same thing, I found I was spending a lot of man-hours with it and calling support a lot and actually having to pay for support on the previous model.","score":"8"}

{"quote":"There was no downtime with the internet.","score":"9"}

{"quote":"It enhanced employees' work time and enhanced the internet connectivity for emails.","score":"7"}

{"quote":"The solution has saved me a lot of time and enhanced my workflow for my company.","score":"8"}

{"quote":"We know how the networks operate from our end, even though we are relatively green.","score":"7"}

{"quote":"cybersecurity compliance aspect of it has been the most helpful.","score":"8"}

{"quote":"The tools should be improved for scalability.","score":"9"}

{"quote":"They should include fiber SFP ports on smaller product models as well.","score":"8"}

{"quote":"It is saving the company money by saving bandwidth and saving employees time by not allowing them to access time-wasting websites.","score":"9"}

{"quote":"It's saving on the companies and the employees working hours and time.","score":"8"}

{"quote":"I am probably saving about $4,000 a year in personnel costs from going with the XG rather than the ASA.","score":"8"}

{"quote":"I've got the users' consumed bandwidth by using proxy bypasses and all sorts of applications being blocked now.","score":"8"}

{"quote":"For a less experienced person, I can get for about $6,000.","score":"6"}

{"quote":"Our ROI is 100%. I've got the ransomware attacks being blocked.","score":"9"}

{"quote":"If I had to hire a CCNP in Nigeria, I would be paying about $10,000 per annum for a CCNP minimum.","score":"7"}

{"quote":"We do see an ROI.","score":"4"}

{"quote":"There is no slowdown.","score":"8"}

{"quote":"The user productivity has been good as they can, for example, transfer files easier.","score":"7"}

{"quote":"The product is significantly cheaper than, for example, Cisco.","score":"9"}

{"quote":"Support is helpful.","score":"7"}

{"quote":"It can expand easily.","score":"8"}

{"quote":"The solution is stable.","score":"8"}

{"quote":"Their VPN connection, their routing capabilities, their layer three throughput, and their firewall management capabilities that limit access from one VLAN to another are all the most valuable aspects for us.","score":"10"}

{"quote":"If something hits against a policy, it will be blocked.","score":"8"}

{"quote":"The product provides policies for strict monitoring to make the network secure.","score":"9"}

{"quote":"FortiGate has helped reduce the risk of cyberattacks that might disrupt our client's production.","score":"10"}

{"quote":"It provides us with details about the traffic for better monitoring.","score":"8"}

{"quote":"It helps with intrusion prevention specific to various environments.","score":"9"}

{"quote":"We can run Fortigate as an MSP.","score":"7"}

{"quote":"It operates well across clouds.","score":"8"}

{"quote":"Fortinet's devices are purpose-built to operate in various environments.","score":"8"}

{"quote":"Fortinet provides good visibility and segmentation.","score":"9"}

{"quote":"They integrate well with one another.","score":"7"}

{"quote":"The UI is better than the alternatives.","score":"8"}

{"quote":"They put in a thing called the FortiCookbook, which is very easy to read with real-life scenarios that make networking tasks like joining networks very straightforward.","score":"10"}

{"quote":"We got a firewall and gave an SSL VPN to my client to connect to their servers, after which, such kind of activities involving ransomware attacks stopped.","score":"10"}

{"quote":"The consistency across all models has also been beneficial as it simplifies learning and usage.","score":"8"}

{"quote":"My server got hacked with a ransomware attack.","score":"7"}

{"quote":"SSL VPN is good since I stay in a family where we use some other servers with port forwarding features, and so there is a lot of risk with it.","score":"8"}

{"quote":"I really liked the interface because it was extremely user-friendly.","score":"9"}

{"quote":"The most valuable feature of the solution revolves around SSL VPN.","score":"9"}

{"quote":"It works seamlessly with my environment and Google Analytics, providing robust protection.","score":"7"}

{"quote":"It detects and prevents intrusions, maintaining security efficiently.","score":"8"}

{"quote":"The intrusion prevention system (IPS) in FortiGate is highly effective.","score":"9"}