VMware Aria Operations for Logs needs better scalability, integration, user interface, and management for improved efficiency and user satisfaction.

VMware Aria Operations for Logs excels in VMware environments, offering centralized monitoring but requires understanding before investing due to cost.

{"quote":"Since payment is based on hardware, scalability impacts are managed more effectively than with other tools paid by data volume.","score":"9"}

{"quote":"While support staff is knowledgeable, getting access to specialists can be challenging when dealing with the limits of a product.","score":"9"}

{"quote":"It is easier to maintain cost control with VMware compared to other tools.","score":"8"}

{"quote":"Support from VMware is competent and difficult issues often require engagement with product developers.","score":"8"}

{"quote":"Customers may notice differences in performance, where a search might take five seconds today and thirty seconds tomorrow.","score":"7"}

{"quote":"If data migration occurs during a search, it alters performance, causing delays.","score":"8"}

{"quote":"Managing a lot of data involves reliance on hardware and network performance, which are external factors that can affect stability.","score":"9"}

Users have utilized VMware Aria Operations for Logs for periods ranging from two months to nine years.

VMware Aria Operations for Logs was favored for compatibility and ease of use, despite considerations of cost and alternatives.

{"quote":"Splunk, often paid by the terabytes, becomes expensive quickly if not managed carefully.","score":"10"}

{"quote":"VMware is licensed based on hardware rather than the amount of data, making it much cheaper.","score":"9"}

VMware Aria Operations for Logs is stable, integrates well with Microsoft, and is reliable for troubleshooting despite minor bugs.

<p>VMware Aria Operations for Logs offers scalability, efficient trace log troubleshooting, and server virtualization, enhancing infrastructure management. Built-in dashboards for VMware products improve monitoring, while automation ensures uniform deployment. However, it struggles with log retention, lacks clear documentation, and faces integration issues with third-party tools. Security log handling and pricing complexity, including licensing costs, need improvement. Limitations also exist in addressing VM failovers, impacting its suitability for tech buyers seeking comprehensive solutions.</p>

{"quote":"This tool also provides greater insight when integrated with VMware infrastructure, making it more precise than other tools.","score":"10"}

{"quote":"It provides a comprehensive way to troubleshoot and analyze logs, especially for infrastructure-related issues.","score":"8"}

{"quote":"The ability to narrow into a specific time to filter heavy hitters and anomalies is extremely valuable.","score":"9"}

VMware Aria Operations for Logs enhances log analysis, alerts users to issues, and reduces costs by optimizing resources and integrations.

We primarily use VMware Aria Operations for Logs for troubleshooting, as its time-specific filtering for heavy hitters and anomalies is highly effective. It integrates well with VMware infrastructures, surpassing other tools like Splunk in precision and cost-efficiency.

Before VMware Aria Operations for Logs, users tried Elastic's X-Pack, HP OpenView, Centreon, Splunk, syslog-ng, and Nutanix Prism. Elastic X-Pack and Log Insight were found to be similar. Splunk was costly compared to VMware Aria Operations for Logs. Syslog-ng was versatile across environments, unlike Log Insight's VMware focus. Nutanix Prism was preferred for its user-friendly console. A vRealize site license encouraged the switch to VMware Aria Operations for Logs.

<p>VMware Aria Operations for Logs lacks options for defining log retention policies and log destinations.</p><p>Documentation and training materials for VMware Aria Operations for Logs are insufficient, making it challenging to find clear guidance and usage examples.</p><p>Licensing for VMware Aria Operations for Logs is considered expensive and complex, with calls for a more flexible and economical licensing model.</p><p>Integration with third-party analytics and backup solutions within VMware Aria Operations for Logs needs improvement.</p><p>VMware Aria Operations for Logs has limitations in dealing with audits, security logs, and log partitions, impacting its functionality for certain use cases.</p>

Enterprise feedback on VMware Aria Operations for Logs reveals varied experiences with pricing. Many find value in its inclusion within the VMware suite bundle, eliminating extra costs, while others note its competitive pricing compared to alternatives like Splunk. The licensing model may appear complex, though its integration with VMware environments enhances cost-effectiveness. Some users acknowledge setup costs can be substantial, yet justified by the product's capabilities. The emphasis remains on viewing it as a long-term investment in efficient system monitoring.

<p>VMware Aria Operations for Logs surpasses its competitors by offering real-time log analysis, proactive monitoring, and AI-driven insights, providing exceptional efficiency in identifying issues, enhancing operational intelligence, and ensuring robust security compliance across diverse IT environments.</p>

Organizations typically handle the implementation of VMware Aria Operations for Logs internally with technical teams. Deployment can be swift, often taking a few hours to three days. A few technical staff are usually sufficient for initial setup, although more might be needed for specific configurations. Maintenance is minimal, usually requiring attention once a year. Resources like documentation aid the process, and VMware's assistance is sought only if complex issues arise during upgrades or deployments.

<p>VMware Aria Operations for Logs provides built-in dashboards specifically designed for VMware environments, enhancing monitoring and management.</p>
<p>Trace log analysis greatly facilitates troubleshooting, offering a detailed examination of issues for quicker resolution.</p>
<p>The software supports extensive scalability, able to manage large workloads effectively, which makes it suitable for growing infrastructure needs.</p>
<p>VMware Aria Operations for Logs excels in root cause analysis, which significantly aids in pinpointing the origins of problems within the infrastructure.</p>
<p>Automated functions within VMware Aria Operations for Logs streamline processes across different departments, ensuring operational efficiency and uniformity.</p>

VMware Aria Operations for Logs setup is generally straightforward. Some configurations add complexity, particularly in environments with multiple nodes or cluster modes. Most users find installation quick, but difficulties can arise with specific integrations or lack of detailed documentation online. Experienced VMware users rate setup as easy, often completing deployment in a day or two. The time required varies with infrastructure size and specific deployment choices, such as single-site versus multi-site environments.

VMware Aria Operations for Logs customer service is reliable but varies on response speed and expertise. Many users find the technical support good, with efficient escalation processes. Support quality depends on the engineer's experience, and delays can occur when reaching senior engineers. Users express satisfaction but note occasional challenges in accessing specialized support, often requiring interactions with product developers. Even though accessing specialists can be difficult, many users report their issues are resolved efficiently.

VMware Aria Operations for Logs enhances virtualization ROI in two years, though mixed environments may extend this timeframe by two more years. Users reduce support and resource costs, benefiting from VMware's lifecycle management. They see a 20-25% efficiency rise and a 20% drop in monitoring efforts. Users lessen costs by decreasing logging data storage needs in alternatives like Splunk. Some have not observed an ROI yet, relying on marketing and technical teams for results.

Based on customer responses, VMware Aria Operations for Logs has largely received positive feedback regarding its customer service and support, with a rating range of 3 to 5 out of 5.

Users advise others considering VMware Aria Operations for Logs to evaluate infrastructure compatibility and deployment complexity. Many appreciate its integration capabilities for VMware environments, managing on-premises, cloud, and hybrid setups efficiently. The solution's monitoring advantages and user-friendly features are noted, although training costs and scaling challenges are mentioned. Several recommend it for its comprehensive log management, rating it highly, yet they acknowledge areas for improvement like pricing and setup intricacies while praising its overall stability and support.

Most users implement VMware Aria Operations for Logs on-premises, indicating a preference for this deployment model. A smaller group chooses a hybrid cloud approach.

VMware Aria Operations for Logs is considered stable by many users who report minimal issues. Most have experienced smooth performance for several years with few bugs or critical incidents. Stability is influenced by hardware and network conditions, and while some notice performance variations, these do not detract from the overall reliability. Users appreciate its integration capabilities and consider it valuable for managing data and troubleshooting. Many rate its stability highly, often near ten out of ten.

VMware Aria Operations for Logs faces challenges in user-friendliness and web interface clarity. There are limitations in integration with third-party tools and defining retention policies. Users require more intuitive dashboards and better documentation. Licensing is costly, and scalability is limited. Centralized monitoring and efficient log partitioning are areas requiring enhancement. VMware should improve training materials and integration for better resource management. Pricing and cloud operations need refinement to broaden adoption.

VMware Aria Operations for Logs is highly scalable, accommodating various organizational needs by allowing easy addition of nodes and integration without major disruptions. Flexibility in storage and licensing further enhances its adaptability. Users have experienced smooth scalability for environments of different sizes, often managing extensive VMware ecosystems. Businesses appreciate its capacity to handle multiple users, critical alerts, and log management efficiently, making it effective in large-scale deployments and enterprise settings. Pricing favors cost control based on licensing rather than data volume.

VMware Aria Operations for Logs offers valuable features like trace logs for troubleshooting, interactive log analysis with alerts, and impressive dashboards. Users appreciate server virtualization, capacity planning, and root cause analysis. It integrates smoothly with VMware environments, supporting data center virtualization, and offers flexibility with storage locations. Its automation capabilities enhance operational efficiency while saving costs. The intuitive interface and efficient resource management aid security and provide comprehensive infrastructure overviews.

Users have been utilizing VMware Aria Operations for Logs for a period ranging from two months to nine years.

Organizations primarily utilize VMware Aria Operations for Logs for log management, analysis, and collection. It is employed for troubleshooting, performance metrics analysis, and optimizing infrastructure, particularly in server virtualization and data centers. The tool aids in log centralization, capacity management, and logging system integration. Users leverage its dashboards for performance overview and incident reaction, enhancing infrastructure operations by managing workloads without needing additional hardware. It effectively filters heavy hitters and anomalies for precise analysis.

Users evaluated ELK, Turbonomic, Runecast, and Microsoft Hyper-V alongside VMware Aria Operations for Logs. ELK and Splunk were considered for specific use cases, while Runecast offered distinct reporting capabilities. Hyper-V and Microsoft offerings were assessed, but VMware was preferred for user-friendliness and technical expertise. VMware's existing infrastructure influenced some decisions, with users noting the cost and functionality differences between options evaluated.

VMware Aria Operations for Logs aids organizations by analyzing logs over extended periods. It improves system manageability and provides alerts for monitoring and security. Seamless integration with vRealize Operations enables granular analysis. It offers insights into system health and resource optimization, supporting cost sustainability by reclaiming resources. Organizations experience cost savings by using VMware's hardware licensing model, reducing reliance on other tools like Splunk, which helps with high storage costs.

They transitioned to Microsoft tools, favoring Jamf and Ivanti for advantages, noting Service Manager's web and reporting limitations.

{"quote":"I'd rate the solution eight out of ten.","quality_score":"6","sentiment_score":"8"}

{"quote":"I would rate Microsoft support five out of ten. Response times are slow, and engineers often lack the necessary product knowledge.","quality_score":"8","sentiment_score":"3"}

The SCSM implementation team combines planning, teamwork, and expert support, with in-house or consultant-led approaches to deployment.

{"quote":"I would rate stability eight out of ten.","quality_score":"7","sentiment_score":"8"}

{"quote":"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow.","quality_score":"8","sentiment_score":"3"}

4.5

5.333333333333333

{"quote":"I'd rate the solution eight out of ten.","score":"6"}

{"quote":"For both iOS, Android, and Windows environments, I recommend Intune.","score":"9"}

{"quote":"If someone asks only for Windows devices, I would recommend SCCM.","score":"7"}

3.5

Most users prefer on-premises SCSM, with minimal public cloud use, while some choose hybrid for flexibility.

{"quote":"SCCM provides remote tool functionality, which is not in Intune.","quality_score":"8","sentiment_score":"7"}

8

SCSM streamlines IT operations, handling incidents, service requests, and deployments, suitable for both cloud and on-premises environments.

5.5

SCSM offers scalable solutions for enterprises, integrating with SCOM, but may face resource limitations affecting performance.

SCSM's setup complexity varied by user expertise, ranging from simple to complex, with customization and integration affecting deployment time.

SCSM support experiences vary with enterprise size, issue severity, and costs, leading many to seek alternative assistance.

Understand SCSM well, suitable for Microsoft environments, but consider ServiceNow, Ivanti, or ManageEngine for customization and integration challenges.

SCSM excels in integration, user-friendliness, ITIL support, incident management, reporting capabilities, and offers scalability and security enhancements.

{"quote":"Some solutions come from our side before support can provide answers.","score":"7"}

{"quote":"Response times are slow, and engineers often lack the necessary product knowledge.","score":"8"}

{"quote":"I would rate Microsoft support five out of ten.","score":"5"}

Users seek enhancements in SCSM's interface, integration, stability, pricing, support, administration, and compliance for improved user experience.

{"quote":"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow.","score":7}

{"quote":"SCCM is a little complex for the admin point of view.","score":8}

Organizations leverage SCSM for automation and integration, improving management efficiency and access while planning transitions to Intune.

{"quote":"From an admin point of view, Intune has more features and is easier to manage compared to SCCM.","score":9}

SCSM pricing is complex, with mixed user reviews, enterprise discounts, and potential extra costs for third-party integrations.

{"quote":"SCCM is complex for the admin point of view due to its intricate scalability.","score":"7"}

{"quote":"From an admin point of view, Intune has more features and is easier to manage.","score":"8"}

Users have been utilizing SCSM with varying experience, ranging from one year to a maximum of twenty-five years.

SCSM offers savings and efficiency, but underutilization and reporting issues can limit ROI and lead to potential dissatisfaction.

Many users find SCSM stable, with improvements noted, despite some concerns about cloud transitions and reporting speed.

Microsoft excels in integration; SCCM offers flexible admin; SCSM is stable and reliable, Tableau aids reporting.

We use SCCM for specific tasks due to its remote tool functionality, which Intune lacks. However, Intune is easier for administration. Despite some knowledgeable Microsoft engineers, SCCM's support can be slow. We transitioned from VMware and use Tableau for reporting.

{"quote":"This is one reason we are using SCCM.","score":"8"}

{"quote":"SCCM provides remote tool functionality, which is not in Intune.","score":"9"}

<p>SCSM enhances organizational connectivity and streamlines communication with remote access and efficient notifications. It integrates seamlessly with other Microsoft products and offers scalability and robust reporting, ideal for IT operations management. Known for comprehensive features, it surpasses competitors despite a high price. Users report issues like crashes, requiring better patch management. Though support response is slow, SQL skills are needed for report creation.</p>

They transitioned through various tools before using SCSM. These included in-house solutions, ManageEngine, CA Service Desk Manager, SCCM, SCCPM, BMC Remedy, iTop, Jamf, and ServiceNow. Each offered unique features. Some were more manual, like early tools requiring physical updates. Jamf impressed with custom attributes, while iTop mirrored BMC Remedy. Service Manager faced criticism for its desktop console limitations, lacking a web application. Integration capabilities varied, influencing their current technology choices.

Enterprise users report mixed experiences with SCSM pricing and licensing. Some find it a cost-effective choice compared to market alternatives, while others highlight its expensiveness and complex licensing structure. SCSM requires buying the full System Center suite, with additional charges for add-ons and third-party integrations. The Microsoft licensing model, which factors in infrastructure, cores, and desired support, can be intricate and varies per user scenario. It's sometimes bundled with other Microsoft products, influencing perceived costs.

<p>SCSM surpasses its competitors by offering integrated service management, automation capabilities, and a user-friendly interface, providing efficient support and seamless process optimization for businesses seeking comprehensive IT service management solutions.</p>

<p>The price is high and needs to be cheaper.</p><p>Crashes can occur on client computers, including blue screens, and it lacks mechanisms for checking upgrades or patches before implementation.</p><p>Mobile application integration is needed, and better integration with other services in Azure is required to assist with migration from on-premises to the cloud.</p><p>Patch management is complicated and not user-friendly, affecting the ability to pull reports if systems are not properly patched.</p><p>Lacks comprehensive reporting tools and development requires additional ITSM solutions to achieve necessary functionality, leading to its use as an engine rather than a full-blown product.</p>

Microsoft customer service and support for SCSM show a range of experiences. Some users are satisfied with responsiveness and resolution times, while others find interactions slow or lacking expertise. Larger enterprises often receive better assistance, and severity of issues influences support quality. Many users rely on local vendors for assistance. Some feel self-research is needed due to support limitations. Ratings vary; while some rate the service highly, others see room for improvement.

Implementation of SCSM requires detailed planning and understanding of user roles, services, and SLAs. Various teams either deployed it internally, engaged consultants, or collaborated with partners for deployment. Experience with the platform is crucial, as is having a team of four to five people handling different components. Roles are defined based on the organization's requirements. Collaboration with Microsoft engineers is often pursued for developing workflows.

Some users found SCSM's initial setup straightforward, particularly with training. Others encountered complexity, requiring technical skills and customization. Infrastructure setup was relatively simple but operational aspects like defining SLAs could be challenging and time-consuming. Integration, customization needs, and project scope significantly influenced setup duration. While installations were often completed in days, full deployment varied, requiring additional expertise for specific tasks. Generally, users appreciated the availability of online training materials to aid the setup.

Organizations experience significant value for money with SCSM, noting saved man-hours from reduced travel needs. While SCSM's full potential isn't always leveraged, users find high returns when exploring features like capacity planning and productivity enhancements. Despite these advantages, some consider alternative solutions due to reporting limitations and lack of updates. Generally, when SCSM is utilized more comprehensively, the returns increase, indicating that learning and fully using available features can significantly enhance outcome satisfaction.

Many users of SCSM lean towards the on-premises deployment model, as indicated by its high selection. A smaller group opts for a hybrid cloud model, reflecting a preference for combined approaches. Very few choose the public cloud option. This pattern highlights a strong inclination towards traditional on-premises setups, while cloud-based solutions see limited adoption.

Users advise others considering SCSM to ensure a thorough understanding of the system, focus on user needs, and consider alternatives like ServiceNow if advanced features are desired. They suggest training and simplicity in configuration are crucial. Integration with existing Microsoft environments is beneficial, but limitations exist in non-Windows systems. Some recommend using additional tools like Cireson for improved functionality. User ratings vary, pointing out some improvements are needed, especially in the interface and web portal.

SCSM's customer service and support generally receive a rating of 3 to 4 out of 5.

SCSM suffers from a lack of usability and features in its Self-Service portal and mobile versions. Users find the customization complex, the interface needs improvement, and reporting requires advanced SQL skills. Users struggle with integration, especially with Azure and open-source solutions. The price is high, and system crashes occur during upgrades. Despite some strengths in management, the need for better technical support and simplified deployment remains a concern.

<p>SCSM enhances organizational connectivity and streamlines communication.</p>
<p>It integrates easily with other Microsoft products, providing a seamless experience.</p>
<p>SCSM includes comprehensive features such as helpdesk ticketing, incident reporting, and a robust analysis service.</p>
<p>It offers a cost-effective solution with good scalability and straightforward setup procedures.</p>
<p>SCSM supports comprehensive IT operations management, including incident and service request handling, problem management, and change request tracking.</p>

SCSM is considered stable by many, with users noting substantial improvements over the years. Some appreciate its consistency without significant glitches, while others have encountered minor issues like workflow hiccups. Stability is rated between eight and ten by users, though some express concerns about Microsoft's potential strategic shifts towards cloud solutions. Generally, the experience is positive, despite a few unresolved bugs. Users highlight its performance as satisfactory for on-premises setups, although compliance limitations exist.

SCSM offers distinct integration and ticketing systems, streamlining processes with tools like virtual machine management and active directories. Users appreciate reporting services, security updates, and ease of use. Management modules for incidents and changes enhance operational efficiency while push email updates and patches increase functionality. The digital interface, remote access, and scalability are notable. SCSM integrates seamlessly with Microsoft products, providing auto-orchestration capabilities. It caters to incident, change, and service request handling efficiently.

Primary use cases for SCSM include administrative tasks such as ITSM services, incident and change management, system deployment, and reporting. Organizations utilize SCSM for managing customer service, logging calls, ticketing, and HR onboarding. It supports internal IT operations, cloud integration, and co-management with Intune. Users deploy SCSM for service requests, patch management, and troubleshooting. Many businesses implement it for server updates, security improvements, and to enhance IT efficiency.

SCSM has been used anywhere from about one year to over twenty-five years.

SCSM is scalable, with users praising its ease of deployment and ability to handle diverse company sizes. While some note performance issues with a high number of console connections, others highlight its suitability for large environments. Customization and expansion are possible, supported by third-party add-ons. There are concerns about reporting limitations, yet many find it effective with sufficient licensing. Intune integration adds scalability, appealing to organizations with different roles.

Users evaluated solutions like ServiceNow, BMC Helix ITSM, InfraStruXure Central, Ivanti, and IBM BigFix alongside SCSM. They noted Microsoft's seamless integration compared to third-party tools requiring customization. While both IBM BigFix and Ivanti offer features, SCSM's GUI is seen as more adaptable for administration. Stability and reliability are reasons some chose SCSM over other tools. Tableau is also cited for report integration.