{"quote":"It is easy to ask for help, and the response we receive is very specific.","score":"9"}

{"quote":"At a maximum, we'll get a resolution in one day.","score":"8"}

{"quote":"Support is excellent.","score":"8"}

{"quote":"Technical support is fast and responsive.","score":"9"}

{"quote":"Sometimes, with HP, there may be language barriers, and they seem to cycle through tech a lot more.","score":"6"}

{"quote":"Last week, a ticket that needed to be solved in six hours took one week.","score":"10"}

{"quote":"Support always depends on who you talk to on the other end.","score":"6"}

{"quote":"We have never had any issues with response time and resolving problems.","score":"9"}

{"quote":"We call support, mail them, et cetera, and they do not answer.","score":"9"}

{"quote":"I haven't had any issues when dealing with them.","score":"7"}

{"quote":"HPE provides good customer service for us.","score":"8"}

{"quote":"Tickets are delayed a lot.","score":"7"}

{"quote":"Some vendors were able to bring HPE people to answer support questions.","score":"7"}

{"quote":"It's like talking to a normal human being.","score":"8"}

{"quote":"In Brazil, the SLAs are not being met.","score":"8"}

{"quote":"You can talk to them like somebody you've known for years.","score":"9"}

{"quote":"They are next-level.","score":"7"}

{"quote":"I dial their number and go through things with them, and overall, it works out well.","score":"6"}

{"quote":"Support is good. I get all the answers I need.","score":"8"}

{"quote":"All of our questions get answered in a short time and the communication is very good.","score":"9"}

{"quote":"Support is pretty good.","score":"7"}

{"quote":"They are always there and the follow-up is great.","score":"7"}

{"quote":"We have a decent relationship with them.","score":"6"}

{"quote":"When we've called in for advanced issues, within ten minutes, they are kicking us up the line to get to the person we need.","score":"9"}

{"quote":"HPE support is very good.","score":"8"}

{"quote":"Nimble support is the gold standard.","score":"9"}

{"quote":"We carry five-year extended contracts with HP on all of our equipment.","score":"8"}

{"quote":"It's been rock-solid.","score":"7"}

{"quote":"Technical support is excellent.","score":"8"}

{"quote":"We have four-hour support, and 99% of our issues are resolved within that timeframe.","score":"10"}

{"quote":"It depends on who you get.","score":"7"}

{"quote":"The support guys are on-point.","score":"8"}

{"quote":"Being a technical person, I understand that the response can take longer.","score":"7"}

{"quote":"Support is amazing - and that's one of the primary reasons that we use it.","score":"8"}

{"quote":"Technical support is very good.","score":"8"}

{"quote":"Technical support has been very good.","score":"8"}

{"quote":"If the support engineer cannot resolve an issue, he just escalates it.","score":"8"}

{"quote":"It's easy to just call them and have somebody pick up the phone and easily talk to them about issues.","score":"9"}

{"quote":"I open a secure channel for him to access or I give him a CLI with remote access. He applies his magic and resets the things.","score":"8"}

{"quote":"The support is great.","score":"6"}

{"quote":"Every time I get stuck at something or something goes wrong because something is missing or the customers do not have a proper configuration, I can reach out to their support immediately.","score":"8"}

{"quote":"They've had a positive experience.","score":"6"}

{"quote":"Collaborating with them has been a positive and enjoyable experience.","score":"7"}

{"quote":"Their support answers you immediately.","score":"9"}

{"quote":"They are good at getting back to my storage team.","score":"8"}

{"quote":"Our experience has been seamless, with their integration into our teams proving particularly effective.","score":"8"}

{"quote":"You can just grab the phone and reach out to their support.","score":"8"}

{"quote":"From what I have heard, the technical support is pretty good.","score":"7"}

{"quote":"The technical support provided is exceptional, characterized by a highly skilled team of engineers, service delivery managers, and other support personnel.","score":"9"}

{"quote":"Their support works very well.","score":"7"}

{"quote":"There is definitely a lot of collaboration between our organizations to support Alletra.","score":"9"}

{"quote":"HPE has dedicated a lot of resources to our organization to ensure that we are successful.","score":"8"}

{"quote":"I don't dread opening support tickets with them.","score":"7"}

{"quote":"I would rate them a nine out of ten.","score":"6"}

{"quote":"Our issues are resolved in a few hours.","score":"8"}

{"quote":"Their support is pretty good.","score":"7"}

{"quote":"They are always responsive and knowledgeable.","score":"9"}

{"quote":"Alletra support is excellent.","score":"8"}

{"quote":"For Alletra, I would rate their support a nine out of ten.","score":9}

{"quote":"With Alletra, the level 3 engineering support has been more than okay.","score":7}

{"quote":"It is a little slow sometimes, but in the case of Alletra, that has not been the case.","score":8}

{"quote":"We do work with HPE support.","score":5}

{"quote":"Once you get to someone, the support is pretty good.","score":"6"}

{"quote":"I do get an engineer every time I call and they already know what the problem is.","score":"9"}

{"quote":"Non-Nimble storage support is horrific. I'd rate it two out of ten since it takes so much longer to get to the correct team.","score":"7"}

{"quote":"Technical support has been good.","score":"7"}

{"quote":"HPE Nimble support is world-class. I'd rate it ten out of ten.","score":"9"}

{"quote":"Alletra support is excellent.","score":"8"}

{"quote":"We had a problem during installation, and they were very fast.","score":"9"}

{"quote":"They are speedy and really knowledgeable.","score":"9"}

{"quote":"If you open a ticket, you get a response soon.","score":"8"}

{"quote":"Alletra customer support has been really good.","score":"8"}

{"quote":"It is better than Dell EMC.","score":"9"}

{"quote":"The product's support is good.","score":"8"}

{"quote":"The response time could be faster.","score":"7"}

{"quote":"Everything else from HPE isn't as good.","score":"7"}

{"quote":"Support is fantastic for Allerta.","score":"9"}

{"quote":"The support team is great.","score":"8"}

{"quote":"They are generally good.","score":"5"}

{"quote":"We sometimes wrap our service with HPE Quickstart.","score":"8"}

{"quote":"Technical support and customer support are excellent.","score":"8"}

{"quote":"It is a simple management environment.","score":"9"}

{"quote":"We require less training and there are also fewer errors because they understand what they are doing.","score":"9"}

{"quote":"The onboarding time is saved.","score":"8"}

{"quote":"For anyone new to the company, it is very easy to understand what is going on, how to manage, how to get access and know what it is doing.","score":"10"}

{"quote":"We have simplified management.","score":"9"}

{"quote":"We have started to take away the old storage solution.","score":"8"}

{"quote":"We have seen an ROI.","score":"7"}

{"quote":"We have additional ROI since we could reuse our Pure Storage as a sandbox/DR solution.","score":"8"}

{"quote":"It's a cost we have to have regardless of our data center.","score":"4"}

{"quote":"We have witnessed an ROI.","score":"5"}

{"quote":"It's increased uptime and it's reduced operational overheads.","score":"9"}

{"quote":"It's increased operational efficiency.","score":"8"}

{"quote":"For us, it's easy to share the application.","score":"6"}

{"quote":"In healthcare, people use a lot of Alletra.","score":"7"}

{"quote":"We have witnessed an ROI.","score":"8"}

{"quote":"With Alletra, it downloads the software, and you just hit the button, and go.","score":"9"}

{"quote":"We have seen ROI in time spent and money savings.","score":"8"}

{"quote":"While I haven't calculated ROI, we have witnessed a positive impact.","score":"6"}

{"quote":"Having uptime from our storage, when we never have to worry about it at all is ideal.","score":"8"}