{"quote":"It tends to have some glitches and occasional crashes, but these are infrequent.","score":"8"}

{"quote":"The stability is seven out of ten.","score":"7"}

I use Sage Business Cloud Enterprise Management to digitize processes, manage finances, and optimize supply chain operations. Its valuable features include margin calculations and offer validation, though integration with tools like BOM could be improved for efficiency.

{"quote":"More seamless integration with other tools would be beneficial.","score":"7"}

{"quote":"The importation of configurations like BOQs is challenging as each line has to be added individually, which is time-consuming.","score":"9"}

{"quote":"Integration with other tools like BOM or Cisco BlueQ could be improved.","score":"8"}

Sage Business Cloud Enterprise Management offers competitive pricing with an on-premises license costing about $4,800 per full user annually. Inquiry users pay around $800 per year. While generally cheaper than SAP or Oracle, requiring about 30% to 40% of their costs, additional payments for integrations like budgeting or payroll can increase expenses. Despite being more expensive than some competitors, it is still considered valuable for its capabilities, especially for medium-sized enterprises using a concurrent user model.

<p>Sage Business Cloud Enterprise Management surpasses its competitors by offering comprehensive financial management, supply chain optimization, and scalability, empowering businesses with real-time data access, seamless integration, and user-friendly interfaces to drive efficiency and growth.</p>

<p>Its implementation process is complicated and can lead to issues if not done properly.</p><p>It lacks comprehensive functionality, missing payroll, lease management, and HR modules, unlike Oracle E-Business Suite.</p><p>There is no solid, out-of-the-box API architecture that is supported.</p><p>Search functionality needs improvement for easier transaction searches, similar to Quickbooks.</p><p>It is not ideal for corporate or manufacturing companies and integration with tools like BOM or Cisco BlueQ could be improved.</p>

Users describe the initial setup of Sage Business Cloud Enterprise Management as mixed in complexity. Some found it straightforward, especially with experienced consultants, noting it took around four months. Others considered it challenging, citing the need for clear requirement understanding to avoid unused features. Implementation can be problematic if not handled by knowledgeable personnel, which can lead to configuration issues. Preparation is key to ensuring a successful deployment.

Sage Business Cloud Enterprise Management has stable performance with minor issues, requiring support primarily for new users and profiles. Support interactions are infrequent, with a decentralized structure posing some challenges. Tier one support is in South Africa, tier two in France, and tier three in North America. Most issues are handled locally, with consultants engaged for customizations. Customer service specifics are unknown as inquiries are managed by a different team member.

Users of Sage Business Cloud Enterprise Management favor several deployment models. There is a preference for public cloud among a few users, while others opt for private cloud solutions. There are also instances of deployment in on-premises environments. Most individuals seem to gravitate towards utilizing cloud-based solutions, whether they are public or private, reflecting a mix of on-premises and cloud deployments tailored to specific operational needs.

<p>Accounting and procurement modules in Sage Business Cloud Enterprise Management are highly valued for their workflows and notifications.</p>
<p>Sage Business Cloud Enterprise Management features parameterization capabilities, allowing it to adapt to various organizational procedures.</p>
<p>The business intelligence module of Sage Business Cloud Enterprise Management is particularly notable for its robust report consolidation, cloud access, and analytical features.</p>
<p>Initial setup and deployment processes of Sage Business Cloud Enterprise Management are straightforward and not complex.</p>
<p>Sage Business Cloud Enterprise Management facilitates efficient management of business operations through feature-rich capabilities.</p>

Sage Business Cloud Enterprise Management was initially unstable but has shown improvement in the last year. Many users rate stability around seven to eight out of ten. It performs well for small businesses, though medium and large enterprises may experience occasional issues such as glitches and crashes, which are rare.

Users advise others to ensure that Sage Business Cloud Enterprise Management fits the business size and complexity before use. It is suitable for small businesses but may require additional systems for full ERP capabilities. Tailoring for specific needs is extensive, and scalability is strong with both on-premises and cloud options. Useful reports are a key feature, but affordability should be considered. Most users rate it seven or eight out of ten, recommending it for smaller operations.

Sage Business Cloud Enterprise Management's setup process is intricate, often necessitating experienced personnel. It lacks HR, payroll, and lease management modules when compared to Oracle E-Business Suite. The API architecture is underdeveloped, and reporting relies on third-party tools. Search functionality requires enhancement for better efficiency. Integration with Microsoft Power BI and other platforms is currently limited, and collaborating across departments is basic. Integration with tools like BOM or Cisco BlueQ is cumbersome, requiring line-by-line entry.

Sage Business Cloud Enterprise Management offers valuable features like accounting, procurement, and a multi-company structure. Users appreciate its adaptability to various workflows with minimal customization. Powerful approval and audit engines enhance functionality. The business intelligence module, report consolidation, and cloud access support efficient analysis. Users benefit from margin calculations, quick stock checks, and offer validation. The interface is rich with features for effective management of business operations, reducing reliance on third-party development.

Sage Business Cloud Enterprise Management is utilized for accounting, procurement, finance management, and digitizing processes. Companies employ it for accounts receivable, general ledger, supply chain, inventory management, and record-keeping of client information. It supports multi-company, multi-legislative, and multi-location structures, providing consolidated financial visibility. Deployed on both public cloud and on-premises, its users manage time, reporting, transport fees, and collaborate with teams for various commercial and organizational purposes.

Sage Business Cloud Enterprise Management has been utilized for a duration ranging from about one to fifteen years.

Sage Business Cloud Enterprise Management is scalable, with users ranging from medium to larger enterprises reporting satisfaction in handling their requirements. While some note it suits commercial brands and medium-sized companies best, scalability can vary based on features utilized. User numbers reported vary but show a pattern of steady use without significant expansion plans. Despite this, it earns positive ratings for scalability, making it a suitable choice for diverse organizational needs.

They transitioned from on-premise systems to Amazon Connect, seeking cost savings, integration features, and flexibility in cloud contact centers.

{"quote":"Improved collaboration with telecom providers in various countries would expand testing capabilities for first-time users.","score":"9"}

{"quote":"Testing is easier when conducted within the US or Europe.","score":"7"}

{"quote":"Pricing is affordable, rated four out of ten in terms of expense.","quality_score":"8","sentiment_score":"6"}

{"quote":"New users should note that claiming test numbers for every country may not be possible due to regulatory limitations.","score":"8"}

{"quote":"Amazon Connect is scalable and supports both small and high-volume contact centers with consistent performance.","quality_score":"8","sentiment_score":"7"}

{"quote":"Amazon Connect is stable, with a nine out of ten rating. There have been no outages experienced so far.","quality_score":"7","sentiment_score":"8"}

8.0

{"quote":"However, issues that involve other AWS services sometimes delay resolution.","quality_score":"8","sentiment_score":"3"}

Amazon Connect offers high scalability, handling varying call volumes and global agent management efficiently despite initially high costs.

9.1

Amazon Connect users predominantly choose AWS, indicating its alignment with their needs and preference for its features.

Amazon Connect is a cloud-based contact center integrating AWS services for efficient communication and migration from legacy systems.

Most organizations prefer Public Cloud for Amazon Connect, with some choosing Hybrid Cloud to balance on-premises and cloud services.

{"quote":"Amazon Connect enhances customer experience by reducing operating costs due to its cloud-based pay-as-you-go model.","quality_score":"9","sentiment_score":"9"}

Amazon Connect offers quick support and feedback options, though support quality varies without Business or AWS Premium services.

Amazon Connect setup is easy, typically under a week, but complex migrations need AWS expertise and manual configurations.

Amazon Connect streamlines customer service with scalable features, AWS integration, and a cost-effective, user-friendly design for voice and chat.

8.25

Amazon Connect users cite concerns with cost, integration, features, scalability, and quality, emphasizing improvement needs for small data volumes.

Integrate Amazon Connect with AWS for efficient call management, benefiting businesses with existing AWS systems and proper training.

8

Amazon Connect is highly stable and reliable, with 99.99% uptime and praised for its global resiliency and continuous operation.

Amazon Connect users have varying experience levels, ranging from just one year to over six years.

{"quote":"Overall, customer service is rated seven out of ten.","score":"6"}

{"quote":"Issues that involve other AWS services sometimes delay resolution.","score":"7"}

{"quote":"Support is available via web, phone, and email based on incident priority.","score":"8"}

Amazon Connect offers cost efficiency and flexibility, but integration and setup complexity may impact overall expenses.

{"quote":"There have been no outages experienced so far.","score":"9"}

{"quote":"Amazon Connect is stable, with a nine out of ten rating.","score":"8"}

{"quote":"Its scalability earns an eight out of ten rating.","score":"8"}

{"quote":"Amazon Connect is scalable and supports both small and high-volume contact centers with consistent performance.","score":"9"}

Amazon Connect offers cost-effective migration, seamless integration, scalability, and efficient usage management, ideal for resellers and customer support.

{"quote":"Rated four out of ten in terms of expense.","score":"9"}

{"quote":"Pricing is affordable.","score":"8"}

{"quote":"Enhanced integration with DevOps processes.","score":"8"}

{"quote":"Importing data from non-native Amazon Connect channels into workforce management.","score":"9"}

{"quote":"Screen sharing in chat sessions.","score":"7"}

{"quote":"Compatibility between claimed numbers for voicemail and SMS.","score":"8"}

{"quote":"Integrated voice and SMS from the console.","score":"9"}

{"quote":"A case routing mechanism could be included.","score":"7"}

{"quote":"Future improvements could include support for email as a channel.","score":"8"}

{"quote":"The omnichannel interaction feature supports blended agents handling chat, voice, and tasks.","score":"8"}

{"quote":"The web-based client allows agents to take voice calls globally if they have a stable internet connection.","score":"7"}

{"quote":"It features an interactive voice recognition system, a drag-and-drop interface for contact flows, natural language processing through Amazon Lex, and robust analytics through Connect Lens.","score":"9"}

{"quote":"Amazon Connect enhances customer experience by reducing operating costs due to its cloud-based pay-as-you-go model.","score":"8"}

{"quote":"The Connect Lens feature most improves contact center efficiency by providing insights into customer journeys, behavior, and sentiment scores, allowing for areas of improvement to be identified and addressed.","score":"9"}

I migrated from on-prem contact centers to Amazon Connect for its cloud capabilities and integration with Salesforce Service Cloud. Valuable features include Connect Lens for insights and its pay-as-you-go model, though improvements are needed in email support and integration.

Starting in 2016, they primarily used Fortinet for VPN routes, AWS for cloud connections without prior AWS VPN setups, Genesys, and traditional on-premise PBX systems, costing $70,000-$80,000 for setup. They also utilized other systems for outbound calls and telephony. Despite these previous options, Amazon Connect proved simple, flexible, and cost-effective with features like chatbots and integration capabilities, aligning with specific requirements and providing an edge over competitors.

<p>Amazon Connect offers workforce management features like agent scheduling and integrates with AWS services such as Lambda and tools like Amazon Polly. It cuts migration costs by 50%, benefiting from a pay-as-you-go model. Integration with third-party services extends functionality, but pricing can be high for small data volumes. Additional AWS services may increase costs. Challenges include call volume pricing and security concerns. Users require improved holiday scheduling, call quality, and bandwidth for Lambda functions.</p>

Amazon Connect offers a pay-as-you-go pricing model, which many enterprises find cost-effective and flexible. Compared to other solutions like Cisco, it's typically more affordable, especially for simpler use cases. While installation is seamless due to its cloud-based nature, actual costs depend on usage, integrations, and implementation. With no agent licenses and straightforward scalability, Amazon Connect is appealing, though complex integrations may lead to higher costs. Enterprises appreciate its competitive pricing among cloud providers.

<p>Amazon Connect surpasses its competitors by offering seamless integration with AWS services, user-friendly interface, and scalable cloud-based infrastructure, ensuring enhanced customer interaction management and real-time data insights for businesses of all sizes.</p>

<p>The cost structure of Amazon Connect may lead to increased expenses for organizations with smaller data volumes.</p><p>Smaller organizations may find standalone products more cost-effective due to Amazon Connect's reliance on additional AWS services, potentially inflating costs.</p><p>Future versions could improve by addressing security concerns related to cloud-stored data.</p><p>There is a lack of specific features such as holiday scheduling, requiring users to depend on Lambda functions for complex scheduling needs.</p><p>Essential reporting features are missing in Amazon Connect compared to competitors like Genesys, affecting comprehensive reporting capabilities.</p>

Amazon Connect support is generally responsive, with ticket and chat options under various plans. Users have mixed experiences; some note quick issue resolution, while others encounter delays. Support teams are helpful, offering guidance and adding feedback to feature lists. Users appreciate Business Support for faster responses. Complex issues may require coordination with internal teams. Reports include variations in service quality, and some experience extended resolution times, often depending on incident priority.

Amazon Connect's pricing structure and call volume handling need refinement, especially for smaller users. Workforce Management and global SIP support require enhancements. Integration with CRM systems could be simplified. Improvements in security, reporting capabilities, native multi-channel support, UI, and generative AI integration are needed. Scalability and bandwidth need attention, particularly with Lambda functions. Enhancements in outbound dialing features and call quality, including monitoring, are important for user satisfaction.

Amazon Connect's initial setup is typically easy for experienced teams, allowing deployment within a week. Experienced users find it straightforward with good documentation and APIs, making customization possible. For small setups, the process is simple, but larger migrations or integrations may require additional configuration and expertise in AWS services. Despite being manageable with manual adjustments, it benefits from AWS's frequent feature updates, enhancing capabilities over time and easing adoption.

Users advise others to integrate Amazon Connect with current AWS solutions for optimal use. Familiarity with AWS services like Lambda, S3, and DynamoDB is recommended. Training on core features improves user experience. It's suited for managing call operations and offers CRM integrations with platforms like Salesforce. Although intuitive for some, first-time users might face challenges. Evaluating needs and exploring resources like trial periods and thorough documentation is beneficial. There is potential for automation and feature enhancements like outbound dialing.

Amazon Connect's most valuable features include private network communication, call flow design, voicemail integration, ease of use, scalability, and pay-as-you-go model. It seamlessly integrates with other AWS services, supports omnichannel interactions, and provides robust analytics through Connect Lens. It features an easy-to-use drag-and-drop interface, natural language processing via Amazon Lex, and real-time analytics, benefiting contact centers in efficiency and customer experience while reducing operating costs.

Most organizations utilize the Public Cloud deployment model for Amazon Connect. However, a minority employs the Private Cloud solution or combines both Public and Private, opting for a Hybrid Cloud approach. The preference for Public Cloud far surpasses that of any other model.

Amazon Connect's customer service and support are generally rated positively, scoring between 7 and 9 out of 10.

Organizations utilize Amazon Web Services (AWS) when choosing among public, private, or hybrid cloud environments for deploying Amazon Connect. This consistent preference reflects AWS's reputation among various entities for handling such deployments efficiently.

<p>Amazon Connect handles customer service interactions effectively, especially for internal communication in client projects.</p>
<p>Workforce Management feature allows robust agent management capabilities such as scheduling and tracking different statuses like on-call or on leave.</p>
<p>A substantial 50% cost reduction in migration is achievable with Amazon Connect, which also combines all necessary functionalities in one platform.</p>
<p>Amazon Connect allows extensive integration capabilities, enhancing customer understanding and access to features, benefiting from its non-standalone nature that integrates well with other cloud platforms.</p>
<p>The pay-as-you-go model in Amazon Connect eliminates the need for upfront capital expenditure, offering financial flexibility without the need to purchase infrastructure upfront.</p>

Amazon Connect is highly stable, receiving ratings between eight and ten. Users rarely face issues, mostly due to external factors like network or infrastructure. Amazon's regular updates and high uptime ensure reliability. It operates seamlessly even under high loads without requiring frequent troubleshooting. With few outages in years, its multi-region deployment enhances availability, making it superior compared to other services. Minimal bugs and issue resolution contribute to its stability.

Amazon Connect is primarily used for cloud-based contact centers, replacing traditional hardware with softphones and automating repetitive tasks with bots. It integrates with CRM platforms and AWS services, enables the creation of IVR call flows, and supports inbound and outbound marketing operations. Many organizations migrate their legacy contact centers to Amazon Connect, leveraging its customizable dashboards, AI capabilities, and third-party communication integrations like Salesforce and WhatsApp.

Users have utilized Amazon Connect for a range of one to seven years.

Organizations experience significant cost savings, improved customer support, and simplified integration with IT systems via Amazon Connect. Leveraging Amazon Polly and third-party services, the platform excels in UI and scalability, enabling demand-based usage. The integration with AWS solutions aids in creating functionalities, scaling resources, and managing varied demands. It offers cost-effective user management, convenient login behavior, call recording, and troubleshooting using CloudWatch. CloudFormation stack templates support agile call flow development for clients.

Amazon Connect demonstrates strong scalability, handling both small and high-volume environments worldwide. Users commend its ability to automatically adjust based on traffic, supporting thousands of agents efficiently. Initial costs can be higher, but long-term savings are noted as usage increases. Organizations can easily add or remove users, efficiently managing contacts without technical intervention. The system provides seamless scaling for seasonal demands and multi-regional operations, earning consistent high ratings for flexibility and efficiency.

Kubernetes was chosen for easy deployment, scalability, and cloud integration over numerous other container platforms despite cost concerns.

Users explored various alternatives to Kubernetes, including Docker Compose, Rancher, and Amazon ECS. Some opted for OpenShift and Google Cloud Platform, despite limited support in certain regions. Azure and EKS were considered, while costs in cloud services like AWS and GCP were noted. Docker Swarm and Marathon Mesos were used previously but lacked stability and modern features. Many users shifted to Kubernetes for better orchestration, scalability, and management across numerous cloud and on-premise environments.

Users chose Check Point NGFW for its favorable features, cost, reliability, and ease of use over other firewalls.

Users considered Cisco, Fortinet, SonicWall, Palo Alto, and Sophos before selecting Check Point NGFW. Many chose Check Point due to cost advantages, strong features like threat prevention, antivirus, and central management, as well as its user-friendly interface. Some found Cisco ASA outdated, Palo Alto expensive, and Fortinet lacking in certain areas, such as support. Check Point’s robust security features, ease of use, and local support contributed to its selection.

Numerous systems, including CRM and management tools, were used prior to adopting JIRA Service Management for streamlined operations.

Companies use in-house teams, vendors, or consultants for JIRA Service Management, with complexity varying by enterprise size.

Most organizations prefer using Public Cloud for JIRA Service Management, with fewer opting for On-premises, Private, or Hybrid Cloud solutions.

Companies use diverse cloud providers for JIRA, mainly AWS and Microsoft Azure, indicating varied strategies and preferences.

JIRA Service Management's setup varies in complexity, with cloud deployments easier and on-premises installations requiring more customization and support.

JIRA Service Management receives mixed reviews for customer support, praised for responsiveness but hampered by time zone delays.

{"quote":"In the initial period, only 25 team members were using it, and it worked for us without requiring changes.","quality_score":"7","sentiment_score":"8"}

JIRA Service Management supports ITIL processes, help desk, project management, issue tracking, and customizable workflows for diverse organizational needs.

{"quote":"The support we received was not fully provided at that time.","quality_score":"7","sentiment_score":"3"}