Freshservice's initial setup is frequently described as straightforward and quick, often taking as little as an hour to complete. Users appreciate the ability to customize the tool to fit their needs, although this can be time-consuming. Complexity can arise with intricate configurations or large migrations, extending deployment time. Some report seamless integration and minimal maintenance requirements. For those handling extensive setups, involving more team members and incremental implementation strategies appears beneficial. Freshservice's user-friendly interface aids in easing the configuration process.

Freshservice's customer support is responsive, often providing fast assistance and follow-ups. Users appreciate the professionalism but note occasional communication issues and navigation challenges within the interface. Some report difficulty in resolving complex issues, experiencing both timely support and delays. Language translation and understanding technical aspects require improvement. Many find support satisfactory, although accessing the service can be challenging. Support interaction ranges from effective assistance to needing multiple escalations for complex matters.

Many users report immediate returns due to improved ticket logging and support efficiency with Freshservice. Although some find it hard to quantify, the consensus highlights satisfaction, better visibility, and efficiency. Not hosting a server saves maintenance costs. Budget considerations vary across departments, with some noting higher costs. Freshservice's ticketing and analytics tools are praised for helping manage assets and users effectively. Latin American businesses may see less impact compared to American companies of similar size.

<p>Freshservice allows development teams to focus on client requirements by streamlining request management and ticket routing.</p>
<p>Its integration capabilities are highly praised for being straightforward and quick to implement, enhancing process efficiency.</p>
<p>Freshservice offers workflow automation that helps in automatically routing tickets to the appropriate personnel based on certain actions.</p>
<p>The system's stability and reliability are notable, ensuring efficient management of calls and incidences.</p>
<p>Freshservice's automated triggers and easy ticket assignment expedite operations and increase IT team productivity.</p>

Customer service and support of Freshservice receives a rating between 3 and 5 out of 5.

Most users prefer deploying Freshservice in a Public Cloud environment. Several choose this model due to its accessibility and scalability. A smaller group opts for Private Cloud or On-premises solutions, indicating a preference for control and security. This diverse range of deployment choices reflects varied organizational needs, emphasizing flexibility. Although Public Cloud stands out as the popular option, the decision depends on specific requirements and priorities, highlighting Freshservice's adaptability to different infrastructures.

Among responses, Amazon Web Services (AWS) is mentioned most frequently as the preferred provider for Freshservice, chosen by five users. Microsoft Azure is used by one user, and 'Other' is mentioned twice. AWS appears popular for its compatibility and integration capabilities, while Microsoft Azure attracts some users. Others utilize different solutions potentially tailored to specific organizational needs, indicating a diverse landscape in terms of cloud provider preferences for Freshservice.

Users advise others to evaluate Freshservice for web-based ticket management. Setting up a detailed plan with predefined categories and workflows is essential. Freshservice is praised for ease of use and competitive pricing but may lack advanced customization. Users recommend leveraging available resources like documentation and support forums. Employing someone knowledgeable in its use is beneficial. It's noted that Freshservice excels in smaller to medium-sized environments but may fall short for complex enterprise needs.

Freshservice is noted for its strong stability, with users experiencing minimal issues. While rare outages are mentioned, they typically involve external integrations or data import challenges. Most users report it as reliable and without frequent bugs or glitches. Instances of random language changes are isolated and resolved quickly. Some users note browser-specific issues, but Freshservice generally provides seamless updates, indicating a high level of reliability and stability for a ticketing platform.

Freshservice users indicate a need for enhanced reporting, customizable workflows, and improved integration with tools like Microsoft and Google. The lack of granularity in workflow automation and inventory search functionality is noted. Users also express concerns about the consistency across modules, project management features, analytics, and interface customization. Additional feedback highlights limitations in chat support, language translations, support responsiveness, and integration flexibility. Complaints also include frustrations with billing processes and system slowness.

Freshservice offers valuable features such as incident management, user-friendly interface, and ease of configuration. Users praise its mobile app, analytics, asset management, contract management, and seamless integration capabilities. Freshservice's workflow automation, customizable portals, and flexibility enhance user experience. These features are highly valued for their effectiveness in improving IT operations, facilitating change management, and providing centralized access to information. Its scalability, intuitive setup, and extensive reporting further contribute to its popularity.

Freshservice is primarily used for incident and change management, IT and HR service management, ticketing systems, asset tracking, and inventory management. It supports customization for business workflows, integrates with multiple systems, and offers a comprehensive suite for IT service management processes. Organizations benefit from SSO access, cloud-based features, and project management functionalities. Its primary users include IT desks, broadcast environments for managing TV production, legal departments, and service desks in various industries.

Users have worked with Freshservice from a few months up to six years.

Freshservice scales effectively for diverse user counts, accommodating organizations expanding from small teams to thousands. Licensing models support this growth, offering flexibility to increase agent numbers. While reporting and UI customization are limited, scalability remains robust. Despite additional costs for more agents, users report smooth scalability with cloud access simplifying implementation. Some find it challenging for large enterprises, but mid-sized entities appreciate seamless scalability without performance issues. Scalability is positively acknowledged, with room for improvement.

Users considered several options including ServiceNow, BMC Remedy, ManageEngine, Cherwell, HaloITSM, SysAid, Solarwinds, Freshworks, Hornbill, and TOPDesk rather than Freshservice. Freshservice was chosen for its interface, configuration flexibility, and cost-effectiveness. ServiceNow was noted for its comprehensive features but deemed more expensive. Oracle, Jira Service Management, Zendesk, and Salesforce were evaluated. HaloITSM was reviewed for feature capabilities and customization. Scoring processes led to Freshservice being selected in certain cases.

Freshservice enhances organizational efficiency by providing better visibility and reporting on incidents, enabling self-service through an end-user portal, and automating processes. It improves asset tracking, streamlines ticket triaging, and ensures SLA compliance. Organizations benefit from analytics, reduced triage time, and seamless integration with tools like Jira. Freshservice facilitates collaboration across departments, enhances change management, and transitions organizations to a process-oriented approach, resulting in improved productivity and speed of operations across various services and departments.

Many switched to Microsoft Entra ID for its seamless integration, scalability, and enhanced security within the Microsoft ecosystem.

Organizations use small teams for Microsoft Entra ID deployment, sometimes needing external help, with low maintenance due to automation.

Microsoft Entra ID users predominantly prefer Public and Hybrid Cloud deployments, with less frequent use of Private Cloud and On-premises.

Organizations prefer Microsoft Azure for its seamless integration, robust security, flexibility, and comprehensive identity and access management services.

Microsoft Entra ID setup is simple and efficient, but complex environments require planning and Microsoft's support aids deployment.

Microsoft Entra ID offers generally good support, but service quality varies, with tiered support and occasional frustration.

Microsoft Entra ID enhances security and efficiency by managing identities, access, and directories, integrating with Office 365 and hybrid environments.

Microsoft Entra ID efficiently scales for organizations globally, ensuring smooth user management despite some role-based access challenges.

Microsoft Entra ID enhances security and efficiency with robust integration, scalability, and extensive identity and access management features.

Integrate Microsoft Entra ID with planning, use Azure features, seek partner support, ensure security, and start with a pilot.

Microsoft Entra ID needs enhancements in integration, security, and support to compete better in the market and improve user experience.

Microsoft Entra ID has been utilized by users for durations ranging from less than a year to 15 years.

Organizations achieve positive ROI with Microsoft Entra ID through cost savings, improved security, automation efficiency, and seamless integration.

{"quote":"I would rate Microsoft technical support as a seven out of ten.","quality_score":"4","sentiment_score":"6"}

{"quote":"Entra ID is pretty scalable with a rating of eight out of ten.","quality_score":"6","sentiment_score":"7"}

{"quote":"The stability of the solution is good with a rating of eight out of ten.","quality_score":"5","sentiment_score":"8"}

Microsoft Entra ID offers affordable, flexible pricing with discounts, though advanced features may appear costly compared to competitors.

{"quote":"The cost is one area that needs improvement.","quality_score":"7","sentiment_score":"3"}

Microsoft Entra ID is stable and reliable, with occasional minor connectivity issues that are quickly resolved.

{"quote":"The main valuable feature is the integration into a single console, which includes authentication service and endpoint security.","quality_score":"10","sentiment_score":"8"}

Users found Microsoft Entra ID integrated well with Microsoft tools, despite competitors offering distinct benefits and facing integration challenges.

Microsoft Entra ID boosts security and productivity with streamlined identity management, conditional access, and cloud-based deployment savings.

7.0

7.589059

7.5

7.589059

3.166666666666667

8

8.5

8

{"quote":"I would rate Microsoft technical support as a seven out of ten.","score":"7"}

{"quote":"Sometimes there is a late reply, but overall, it's good.","score":"6"}

{"quote":"The stability of the solution is good with a rating of eight out of ten.","score":"8"}

{"quote":"The flexibility of the security policies could also be improved.","score":"7"}

{"quote":"There is a need for better transformation support from on-premises Active Directory policies to the cloud, as Entra ID doesn't cover this sufficiently yet.","score":"9"}

{"quote":"The cost is one area that needs improvement.","score":"8"}

{"quote":"This consolidation of security features in one place is extremely beneficial.","score":"8"}

{"quote":"The main valuable feature is the integration into a single console, which includes authentication service and endpoint security.","score":"9"}

I use Microsoft Entra ID primarily for single sign-on and security features like multi-factor authentication. While I appreciate its integration and consolidation of security features, improvements are needed in cost, on-premises policy transformation, and security policy flexibility.

Many organizations previously utilized Novell, Okta, IBM ISAM, Alibaba, and MobileIron. Some migrated from Computer Associates SiteMinder for better integration with Office 365, while others transitioned from on-premises Active Directory due to cloud migration strategies. Cost-effectiveness and seamless integration with Microsoft's ecosystem drove the switch from competitors like Okta. Security, scalability, and elimination of hardware expenses were key factors in adopting Microsoft Entra ID. Users valued the enhanced capabilities compared to earlier providers.

<p>Microsoft Entra ID enhances security with multifactor authentication and conditional access, offers seamless application integration for improved management and single sign-on, and provides scalability with passwordless technology and self-service password reset. However, technical support is lacking, pricing is high, and integration with third-party platforms is limited. Users report synchronization delays and occasional stability issues with outages affecting global users.</p>

<p>Microsoft Entra ID surpasses its competitors by offering seamless integration with Azure, robust multi-factor authentication, and comprehensive access management, delivering enhanced security and streamlined operations for businesses seeking reliable identity solutions.</p>

Microsoft Entra ID offers a flexible pricing model well-suited for enterprise buyers. Costs vary based on user numbers and features, with options ranging from a free tier to more advanced, paid licenses like Premium P1 and P2. Many users appreciate its affordability, especially when bundled with Microsoft 365 services. Educational and non-profit sectors often receive discounts. While some find the pricing complex, Entra ID remains competitive compared to similar solutions like Okta, providing valuable security and productivity tools.

<p>Microsoft Entra ID's technical support is inconsistent and sometimes slow, with room for improvement.</p><p>Documentation and configuration require enhancement as they are often seen as inadequate and confusing.</p><p>The system's price is considered prohibitive, with various users mentioning the need for lower costs.</p><p>More integration with third-party platforms and applications is necessary for broader usability.</p><p>There is a need for better synchronization and integration between on-premise Active Directory and Azure environments.</p>

Implementations of Microsoft Entra ID varied, with many opting for in-house deployments. Some leveraged Microsoft Partners or consulting services for assistance, highlighting the product's straightforward nature. Staffing needs ranged from a single person to teams of five or more, depending on organizational size and complexity. Maintenance often required minimal resources, especially when automated or managed externally. Several organizations reported positive collaborations with Microsoft and service providers, noting effective integration with existing infrastructures.

Organizations primarily use Microsoft Entra ID for identity and access management in hybrid and cloud environments. They implement single sign-on, multi-factor authentication, and conditional access to enhance security. Microsoft Entra ID facilitates centralized user management, integrates with on-premises systems, and supports regulatory compliance. It helps in seamless access to cloud services like Office 365, enabling efficient syncing of identities across multiple platforms and devices, providing a unified access experience.

<p>Microsoft Entra ID offers seamless integration capabilities, enhancing user experience by allowing a simple and efficient setup.</p>

<p>It provides robust security measures, including multi-factor authentication and conditional access to better protect user identities and resources.</p>

<p>The scalability of Microsoft Entra ID supports enterprises of various sizes by adapting to increased demand without compromising performance.</p>

<p>Single Sign-On feature facilitates convenient and quick access to various applications, improving productivity and user satisfaction.</p>

<p>Identity and Access Management feature allows administrators to efficiently manage user access rights, ensuring appropriate access control and compliance with security protocols.</p>

Organizations using Microsoft Entra ID reported significant ROI through cost savings, improved security, and reduced infrastructure needs. They highlighted the automation of user management and reduced hardware expenses as key advantages. Multifactor authentication and seamless integration were seen as substantial benefits, enhancing security and operational efficiency. Transition to cloud-based services was cost-effective compared to on-premises solutions, offering expanded capabilities and reduced maintenance. Overall, user satisfaction and streamlined IT processes contributed to perceived value.

Users generally find Microsoft Entra ID's initial setup straightforward, especially for smaller companies with fewer complex requirements. Many appreciate the extensive documentation and support from Microsoft. Some encounter complexity when integrating with existing on-premises systems, but experienced users and additional planning help mitigate challenges. Deployment timelines vary, from a few hours for simple setups to weeks for larger or hybrid environments. Maintenance is minimal due to the cloud-based nature of Entra ID.

Many users find Microsoft Entra ID customer service efficient, praising quick, knowledgeable responses from technical support. However, experiences vary; some encounter slow, compartmentalized assistance. Users appreciate top-tier support with significant issues but mention delays if contacting first-level agents. Premier support is highlighted for quick resolutions. Frequent comments cite professionalism and responsiveness, though suggestions for improved efficiency and communication through platforms like Teams are noted. Overall, experiences with cloud support are generally favorable.

The customer service and support of Microsoft Entra ID is frequently rated positively, with an approximate score range of 7.5 to 9 out of 10.

<p>Most utilize Public Cloud for Microsoft Entra ID, with a significant number opting for Hybrid Cloud. Some prefer Private Cloud, while others choose On-premises. Public Cloud remains the predominant choice, reflecting a preference for scalability and flexibility. Hybrid Cloud is favored for its mix of on-premises control and cloud benefits. Private Cloud appeals to those needing specialized security and environments. On-premises selections are less common, indicating a trend towards cloud solutions.</p>

Most entities choose Microsoft Azure for Microsoft Entra ID, with an overwhelming preference noted. A minimal number opt for Amazon Web Services (AWS).

Microsoft Entra ID demonstrates strong stability with few outages. Users appreciate its reliable performance, noting rare incidents affecting service. While some experience minor disruptions, its overall dependability earns high praise. Entra ID’s cloud-based infrastructure, supported by multi-zone data centers, helps minimize downtime. However, certain users report occasional issues linked to regional data centers or significant events. Despite these, the general sentiment remains positive, with many acknowledging it as a stable and trustworthy service.

Users advise others to plan carefully before implementing Microsoft Entra ID, ensuring their infrastructure is ready for cloud migration. They suggest taking advantage of free trials and consulting with experts to tailor the setup to specific organizational needs. Users emphasize the importance of understanding feature benefits, especially security features like multifactor authentication and Conditional Access. They recommend seamless hybrid integration with Azure to optimize performance and highlight the service's ability to manage user identity efficiently.

Microsoft Entra ID faces challenges with market penetration and pricing clarity. Users report issues with biometric authentication, visualization tools, and documentation. Integration with third-party apps, user onboarding, and customization options are limited. The platform's complexity and synchronization with on-premises directories pose difficulties. There’s a need for more intuitive interfaces and improved support responsiveness. Enhancements in security features, conditional access, and licensing transparency would benefit users, while regional outages and redundancy issues are concerns.

Users have been utilizing Microsoft Entra ID for a range between less than a year and 12 years.

Microsoft Entra ID is widely praised for its scalability, accommodating both small and large user bases with ease. Users report effective scaling across various regions and industries without hardware concerns. The platform supports expanding user numbers seamlessly, with organizations experiencing smooth integration and management processes. Frequent updates and a cloud-based infrastructure ensure reliable performance, enabling businesses to scale resources according to their needs efficiently. Entra ID's scalability is highly regarded among diverse organizations globally.

Microsoft Entra ID offers multifactor authentication, single sign-on, and centralized management, enhancing security and ease of use. It integrates seamlessly with applications, providing conditional access, identity protection, and scalable user management. Features like passwordless authentication and advanced security measures allow organizations to control user access efficiently. The platform supports hybrid setups and extensive user databases, offering robust security options like privileged identity management and real-time threat intelligence for global security demands.

Microsoft Entra ID enhances enterprise security with multifactor authentication, simplifying user management and access control. It integrates seamlessly with cloud services, enabling single sign-on across applications. It supports remote work with adaptive access policies and improves productivity by reducing administrative tasks. Entra ID ensures robust security with conditional access and identity protection features, providing a centralized platform for managing user identities and permissions, saving time and reducing costs for organizations globally.

Users evaluated Oracle Unified Directory, Okta, PingFederate, SalePoint, Google Workspace, AWS AD, Cisco Duo, OneLogin, IBM, Google Cloud Identity. Okta was praised for single sign-on features and identity management but faced integration challenges with Microsoft cloud. Azure AD integration with Office 365 was often favored. AWS, Google, and Oracle were considered less comprehensive. Azure AD's seamless integration, security, and feature set were commonly highlighted as valuable attributes.

Users chose Fortinet FortiSwitch for its affordability, ease of management, and integration with FortiGate over Cisco's complexity.

Users considered multiple options besides Fortinet FortiSwitch - Secure Access. Cisco switches were frequently evaluated, noted for robust features but criticized for high costs and complexity. Sophos, Aruba, HP, Juniper, Draytek, and Ubiquiti were also explored. FortiSwitch appealed due to cost-effectiveness, seamless integration with FortiGate, centralized management, ease of use, and lower ongoing expenses. Fortinet's comprehensive offerings made them a favorable choice for small to medium businesses, especially those already using Fortinet firewalls.

Users praised KerioControl's simplicity and cost-effectiveness, often favoring it over competitors despite some preferring others' reporting features.

Users explored alternatives like Cisco, Fortinet, Check Point, Sophos, Kaspersky, WatchGuard, pfSense, Palo Alto, SonicWall, and Meraki. KerioControl was favored for its simplicity, GUI-based management, affordability, and comprehensive feature integration without needing extensive modules. Some found KerioControl's licensing straightforward compared to other options. While not the most powerful, its balance of capability and ease of use stood out. Many valued KerioControl's reliability, cost-effectiveness, and ease of administration.

Freshservice was chosen for its user-friendly interface, cost-effectiveness, and ease of deployment over more complex, costly options.

Users explored various options before selecting Freshservice, valuing its ease of deployment and cost-effectiveness. ServiceNow was frequently considered but was deemed too costly for smaller companies despite its comprehensive features. Alternatives like Oracle, Hornbill, BMC Remedy, ManageEngine, Jira, and Zendesk were evaluated. Organizations valued Freshservice's flexibility and ability to meet specific needs within budget. SpiceWorks, SysAid, and SCSM were previously used by some, but Freshservice offered improved user-friendliness and capabilities.

Users preferred Microsoft Entra ID for Office 365 integration despite considering Okta, Amazon AWS, and Google GCP alternatives.

Users considered various options alongside Microsoft Entra ID, including Oracle Unified Directory, Okta, PingFederate, AWS Directory Service, and Google Cloud Identity. They valued Microsoft’s integration, ecosystem benefits, and security but noted Okta for advanced features and user interface. Azure AD Connect's effectiveness over Okta's similar offerings was highlighted. Many organizations, familiar with Microsoft's environment, favored its seamless integration with Office 365 and other services, opting for Entra due to existing ecosystem alignment.

Users preferred AlgoSec for its usability, features, and integration over previous tools like FireMon or manual methods.

AlgoSec implementation praised for ease, combining vendor expertise and in-house efforts, with frequent commendations for technical support.

Most choose on-premises deployment for AlgoSec, with some using hybrid clouds and fewer utilizing public or private clouds.

AlgoSec users favor both niche cloud providers and popular options like AWS and Azure, indicating diverse organizational cloud preferences.

AlgoSec's setup is generally easy but complex environments and customizations may require more time and advanced configurations.

AlgoSec's customer service is fast and helpful, with generally positive feedback but some inconsistency in technical support for complex cases.

AlgoSec optimizes firewall management through visibility, automation, policy optimization, and seamless integration, ensuring security and compliance.

AlgoSec is scalable, flexible, and integrates well, supporting numerous devices and improving cloud deployment capabilities with ongoing enhancements.

AlgoSec's key features optimize security through policy automation, risk analysis, compliance support, and seamless multi-vendor integration.

{"quote":"Considering the size of the business, leads to the implementation of hundreds of new policies every week.","quality_score":"8","sentiment_score":"6"}

{"quote":"We started using AlgoSec to review existing firewall rules. To our surprise, thousands of policies were redundant, and many risky rules were also present.","quality_score":"9","sentiment_score":"7"}

{"quote":"My client is from a finance background and has more than 100 firewall clusters deployed, that too from different OEMs, for added security.","quality_score":"7","sentiment_score":"8"}

Ensure device compatibility, plan resources, and evaluate needs before using AlgoSec for efficient firewall management and automation.

AlgoSec needs improvements in reporting, integration, cloud capabilities, UI, support, customization, performance, automation, API, and user experience.

{"quote":"AlgoSec is slow when it is loaded with too many firewalls and policies.","quality_score":"8","sentiment_score":"3"}