KerioControl provides network security and management for various organizations, offering firewalls, VPNs, and remote access capabilities.

{"quote":"The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity. It is especially beneficial for multi-site VPNs and is used in about fifteen different components.","quality_score":"8","sentiment_score":"9"}

10

KerioControl is ideal for small to medium businesses, offering robust features but may require upgrades for extensive scaling.

{"quote":"I recommend KerioControl, especially for medium-sized companies, due to its user-friendly nature and cost-effectiveness.","score":"9"}

{"quote":"KerioControl has met some of the network infrastructure needs yet could improve in terms of scalability, which I rate four out of ten.","quality_score":"7","sentiment_score":"4"}

KerioControl offers comprehensive security, ease of use, reliable VPN, and a user-friendly interface for efficient management and protection.

KerioControl is recommended for its user-friendly features, compatibility, and cost-effectiveness in managing security with community support.

KerioControl needs improvements in VPN, user interface, support, performance, diagnostics, scalability, reliability, licensing, and logging features.

3.1667

KerioControl users' experience ranges from six months to twenty years, demonstrating its long-term reliability and adaptability.

KerioControl is affordable with robust features, though some find the licensing model complex and renewal costs concerning.

KerioControl provides cost savings through bandwidth optimization, VPN efficiency, and management ease, despite concerns about rising licensing fees.

KerioControl offers reliable performance with robust security for small to medium enterprises, despite minor hardware and configuration issues.

KerioControl improved network security, VPN management, and internet speed, enhancing remote access and providing user-friendly features without extra costs.

KerioControl was favored for its ease of use, comprehensive features, user-friendly interface, and simplified, all-in-one subscription model.

4

{"quote":"Problems can be solved quickly without assistance.","score":"8"}

{"quote":"I have never needed to contact customer support as the product is easy to use.","score":"9"}

{"quote":"KerioControl has met some of the network infrastructure needs yet could improve in terms of scalability.","score":7}

{"quote":"The price for the product is rated as ten out of ten.","score":"10"}

{"quote":"KerioControl offers good pricing as one license covers all features needed without extra payment.","score":"9"}

{"quote":"It also allows for easy rule creation for incoming and outgoing traffic.","score":"8"}

{"quote":"The most valuable features include geo-tagging, which blocks all other IPs except for the specified accounts, and web filtering.","score":"9"}

<p>KerioControl enhances security with robust VPN, firewall, and intrusion detection features, ensuring secure remote access and protection against threats. The simple setup and bandwidth management optimize productivity. Although site filtering and customization need improvement, KerioControl excels in remote access reliability. Efficient technical support enhances user confidence, but recent support delays and hardware limitations affect user experiences. Expanded VPN options and better filtering for educational settings are needed for comprehensive functionality.</p>

Organizations previously used a variety of solutions such as Linux IPtables, Cisco appliances, Sophos, SonicWall, Fortinet, pfSense, Barracuda, and Ubiquiti. They switched to KerioControl for its better administration, scalability, flexibility, and user-friendly interface. The preference for KerioControl was due to reliable performance, cost-effectiveness, and ease of management. Some switched from other systems because of outdated equipment or poor experiences, while others started with KerioControl in new installations.

KerioControl's pricing is generally considered affordable and reasonable, especially for small to medium-sized businesses. Many users appreciate the cost-effectiveness, particularly when purchasing through GFI Unlimited, offering comprehensive options. The licensing process, however, can be complex, with fees determined by the number of users and IP addresses, and some users find setup and subscription clear yet occasionally costly. Annual licensing or renewal fees apply, and optional feature upgrades may involve additional costs. Discounts are available for larger user bases.

<p>KerioControl surpasses its competitors by offering robust network security, granular bandwidth management, and an easy-to-use interface, ensuring seamless protection and efficient network operations for businesses of all sizes.</p>

<p>KerioControl needs improvement in filtering features, with a focus on HTTPS inspection and content filtering.</p><p>There is a need for enhanced support, particularly in faster response times and more reliable technical assistance.</p><p>Remote connectivity and VPN features in KerioControl could be improved by adding SSL VPN capabilities.</p><p>The application should offer a more streamlined approach to updates and minimize bugs when releasing new versions.</p><p>Customers express a desire for better pricing models, avoiding charges for unused features.</p>

Many describe KerioControl's initial setup as straightforward and user-friendly, often taking one to two hours. Some mention a short setup time, while others note the need for adjustments or complexities based on individual requirements. Deployment can vary from 10 minutes to several hours, with factors like the environment affecting duration. Users emphasize the intuitive interface and minimal time needed for maintenance, stating that even complex setups become manageable with experience.

Many teams opt for self-implementation of KerioControl due to its user-friendly setup. They typically require minimal resources, often using internal IT staff or a single skilled technician. Some utilize external consultants or Kerio's online services initially, but most prefer handling deployment and maintenance themselves. Their strategy often adapts to customer needs, with a focus on efficient connectivity and resource management. Implementations frequently involve IT professionals or freelancers with specific expertise.

Customers find KerioControl support mixed. Some experience slow response times, while others say it's responsive and helpful. Many note that support quality declined after GFI's takeover, leading to more difficult access and less personalized assistance. Users often rely on online resources or resolve issues independently due to inconveniences in communication. Some regions report inadequate local support, and premium clients express dissatisfaction with delayed responses. Despite these issues, a segment still finds the support satisfactory.

KerioControl users report significant cost savings and efficiency improvements. Many experience reduced internet bandwidth expenses and decreased time managing security, benefiting from seamless VPN capabilities and remote access. Investments in KerioControl allow fewer errors and secure connections, leading to improved productivity and cost-effective security. Customers note that the ease of use and minimal downtime contribute positively to overall network management. Some express concerns over licensing costs but appreciate the reliable performance.

KerioControl's customer service and support is rated positively with a score of 4 out of 5.

KerioControl users highlight several areas for improvement, including VPN configuration and the need for more GUI options. Support services require enhancements, with some experiencing delays or insufficient assistance. Users desire increased security features, flexible VLAN configurations, enhanced content filtering, and detailed logging. High availability, improved diagnostic tools, and updates to address system bugs are necessary. The complexity of certain features poses challenges for novice users, suggesting a need for a simpler interface. Performance issues and hardware design also warrant attention.

KerioControl predominantly uses on-premises deployment, reflected by a large majority selecting this option. A few opt for hybrid cloud implementation indicating varying network demands. Private cloud usage is minimal, with only one instance noted. Public cloud shows only one instance as well, illustrating limited adoption. Overall, there is a strong preference towards on-premises deployment with sporadic use of hybrid solutions, highlighting diverse requirements among users.

Users advise others to explore all features of KerioControl, highlighting its ease of use and reliability. KerioControl is highly rated for its compatibility with different infrastructures and affordability. It is particularly recommended for small to medium businesses. Users appreciate its capacity to monitor network performance and its effectiveness in enhancing security. They suggest setting up before installation and maintaining documentation. Many users rate it highly, with scores frequently ranging from eight to nine out of ten.

KerioControl's most valuable features include ease of use and configuration, firewall and intrusion detection, VPN capabilities, comprehensive security, traffic shaping, robust reporting, and two-factor authentication. Users appreciate bandwidth management, traffic rules, VLAN options, content filtering, and IP address flexibility. The system's real-time monitoring, stability, integration with Active Directory, and manageability make it ideal for various infrastructures. Additionally, KerioControl offers automated security updates and a user-friendly interface.

KerioControl generally exhibits strong stability, particularly in Load-Balancing mode, with frequent updates enhancing its performance. Several users noted minor issues, often related to hardware rather than the software itself. Occasional reboots or adjustments might be necessary, but the software's reliability is widely appreciated. Some users experienced glitches or required restarts, but KerioControl's resilience and overall functionality received praise. Most found it robust, with some acknowledging hardware-related problems rather than software faults.

<p>KerioControl enhances organizational security and effectively manages Internet usage with detailed insights and controls.</p>

<p>It simplifies system management with an intuitive setup and allows the rapid replacement of hardware when necessary.</p>

<p>Technical support is responsive and effective, helping to address issues swiftly.</p>

<p>KerioControl offers robust VPN features that are reliable and enhance remote access capabilities.</p>

<p>Its comprehensive security features protect against various cyber threats and allow for efficient network and bandwidth management.</p>

KerioControl is primarily utilized for comprehensive network security, including firewalls, intrusion prevention, and web filtering. Users leverage its VPN capabilities for secure remote access and site-to-site connectivity. It effectively manages bandwidth and provides user statistics, making it ideal for small to medium businesses. Clients maximize internet connections on superyachts and use it in data centers for EPM platforms. It supports firewall functionality, content filtering, and reliable antivirus protection while offering easy management.

Usage duration of KerioControl spans from a few months to over 20 years, with many users indicating a range from 5 to 10 years.

KerioControl is effective for small to medium-sized enterprises, handling various setups with ease. Users report it scales adequately within certain limits, supporting hundreds of connections. On virtual appliances, expansion is simpler, but hardware appliances may need upgrades for increased demands. Organizations say KerioControl maintains network functionality and integrates seamlessly, though not suitable for scaling to large enterprise networks without challenges. Its flexibility and performance are valued, though some users mention limitations in advanced scalability features.

Users evaluated Cisco, Fortinet, Check Point, FortiGate, Sophos Cyberoam, WatchGuard, pfSense, Mikrotik, Palo Alto, SonicWall, Ubiquiti, Juniper, and others. They valued user-friendliness, comprehensive features, and ease of license management in KerioControl. Various brands were scrutinized for price, scalability, interface simplicity, and support. While other solutions showcased advanced features, many found KerioControl offered an efficient balance, suitable for small to medium businesses needing straightforward management without extensive technical knowledge.

KerioControl enhanced communication and security for many organizations by replacing multiple connections and VPN setups. It enabled remote access, quick deployment for home-based work during shutdowns, and effective bandwidth management. Users found it easy to manage, reduced downtime, and improved network reliability. It provided financial benefits by consolidating features, simplified firewall management, increased malware control, and supported seamless scaling, aiding businesses in cost management and effectively monitoring and securing their networks.

Users chose Freshservice over other solutions for its user-friendly interface, cost-effectiveness, and flexibility despite some limitations.

Freshservice is easy to implement, often managed internally, with optional support from Freshservice or third parties if needed.

Amazon Web Services is the most popular choice for Freshservice, with Microsoft Azure and other providers also utilized.

{"quote":"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach.","quality_score":"8","sentiment_score":"9"}

Freshservice setup is generally quick and user-friendly, though configuration complexity can vary based on organizational needs.

Freshservice support is praised for responsiveness but criticized for navigation challenges, misunderstandings, and inconsistent satisfaction with issue resolution.

Most Freshservice users prefer the Public Cloud, while fewer choose the Private Cloud or On-premises options.

{"quote":"I experienced some delay in response time for non-function critical queries.","quality_score":"7","sentiment_score":"3"}

8.5

Freshservice is a cloud-based platform for IT service management, workflow integration, and asset tracking, adaptable to various industries.

7.5

7.5

Freshservice scales well for small to medium businesses, despite customization limits and cost concerns for larger enterprises.

Freshservice excels with its user-friendly design, scalability, and comprehensive features, boosting IT productivity and offering flexible pricing.

Plan carefully before implementing Freshservice for small to medium businesses to ensure efficient deployment and utilize support resources.

Freshservice needs better reporting, customization, integration, and workflow management, along with improvements in analytics and support features.

Freshservice customers have reported usage durations varying widely, from as short as six months to as long as six years.

Freshservice enhances ticket management and asset management, offering ease and efficiency, resulting in positive ROI within 12 months.

Enterprise buyers should explore Freshservice's flexible licensing and competitive pricing, assessing feature costs and scalability per needs.

Freshservice is praised for reliability and stability, with minor issues in integration and data imports occasionally noted by users.

{"quote":"The solution offers flat licensing and appears to be cost-effective.","score":"9"}

{"quote":"There's limited experience with the CMDB or asset management features.","score":"9"}

{"quote":"I experienced some delay in response time for non-function critical queries.","score":"8"}

Users preferred Freshservice for its flexibility and affordability despite ServiceNow's comprehensive features and other evaluated options.

Freshservice streamlines operations, enhancing user self-service, automating processes, and boosting productivity, efficiency, and SLA compliance.

{"quote":"It allows for customization and offers a broad feature set.","score":"9"}

{"quote":"The most valuable features include ticket routing, automation in triage, data control, and flat licensing.","score":"10"}

<p>Freshservice empowers development teams to refocus on client needs by efficiently managing service requests with features like ticket merging and group assignment. Its workflow automation and robust integration enhance operational efficiency despite limitations in reporting and Microsoft Outlook integration. Users value asset management and barcode scanning but face inconsistencies across modules and data import issues with large sets. Technical support experiences delays, affecting user satisfaction.</p>

I primarily use Freshservice for ITSM and ESM, benefiting from its valuable ticket routing, automation, and customization features. However, I've faced response time delays and have limited experience with its CMDB and asset management capabilities.

Organizations previously used Hornbill IT Service Management, Zendesk, SpiceWorks, Jira, Cherwell, SysAid, BMC, ServiceNow, RightNow, Microsoft's SCSM, and Oracle products. Freshservice was preferred for its user-friendly interface and intuitive design, making it easier for support staff and customers. They noted Freshservice's cost-effectiveness, stability, ease of migration, improved reporting, and analytics. Despite limitations compared to more complex options, Freshservice excelled in simplicity, which is crucial for small to medium enterprises.

Freshservice offers flexible pricing models suitable for enterprise buyers, with plans providing different features. Users highlight varying perceptions of cost-effectiveness, especially compared to alternatives like ServiceNow. Licensing costs range widely, often based on agent numbers and chosen features, with options for monthly or annual payments. Some users find it competitive and reasonably priced, while others consider it expensive. Additional costs may arise for advanced functionalities, and regional price perceptions can vary. Pricing information is accessible on their website.

<p>Freshservice surpasses its competitors by offering an intuitive interface and AI-powered automation, enabling seamless IT service management with features like incident management, asset tracking, and self-service portals, enhancing productivity and efficiency for businesses of all sizes.</p>

<p> Reporting and management information in Freshservice are very limited, hindering realistic and timely reporting on incidents. </p> <p> Integration with Microsoft Outlook and Google is lacking in Freshservice. </p> <p> Consistency across different modules in Freshservice is poor, reflecting inconsistent development. </p> <p> Freshservice struggles with large data imports, leading to data getting stuck. </p> <p> Freshservice automation has delays affecting response to customer queries. </p>

Implementation of Freshservice is often managed in-house; several users find the process straightforward and intuitive. Documentation is recommended for self-deployment. Some opt for professional services, although they might be costly. In certain cases, third-party consultants or reseller teams assist with deployment and API integration. Maintenance is minimal, as Freshservice handles technical backend aspects. Occasionally, external implementation partners or in-house teams, typically comprising small groups, provide ongoing support and manage user accounts.

Freshservice's initial setup is frequently described as straightforward and quick, often taking as little as an hour to complete. Users appreciate the ability to customize the tool to fit their needs, although this can be time-consuming. Complexity can arise with intricate configurations or large migrations, extending deployment time. Some report seamless integration and minimal maintenance requirements. For those handling extensive setups, involving more team members and incremental implementation strategies appears beneficial. Freshservice's user-friendly interface aids in easing the configuration process.

Freshservice's customer support is responsive, often providing fast assistance and follow-ups. Users appreciate the professionalism but note occasional communication issues and navigation challenges within the interface. Some report difficulty in resolving complex issues, experiencing both timely support and delays. Language translation and understanding technical aspects require improvement. Many find support satisfactory, although accessing the service can be challenging. Support interaction ranges from effective assistance to needing multiple escalations for complex matters.

Many users report immediate returns due to improved ticket logging and support efficiency with Freshservice. Although some find it hard to quantify, the consensus highlights satisfaction, better visibility, and efficiency. Not hosting a server saves maintenance costs. Budget considerations vary across departments, with some noting higher costs. Freshservice's ticketing and analytics tools are praised for helping manage assets and users effectively. Latin American businesses may see less impact compared to American companies of similar size.

<p>Freshservice allows development teams to focus on client requirements by streamlining request management and ticket routing.</p>
<p>Its integration capabilities are highly praised for being straightforward and quick to implement, enhancing process efficiency.</p>
<p>Freshservice offers workflow automation that helps in automatically routing tickets to the appropriate personnel based on certain actions.</p>
<p>The system's stability and reliability are notable, ensuring efficient management of calls and incidences.</p>
<p>Freshservice's automated triggers and easy ticket assignment expedite operations and increase IT team productivity.</p>

Customer service and support of Freshservice receives a rating between 3 and 5 out of 5.

Most users prefer deploying Freshservice in a Public Cloud environment. Several choose this model due to its accessibility and scalability. A smaller group opts for Private Cloud or On-premises solutions, indicating a preference for control and security. This diverse range of deployment choices reflects varied organizational needs, emphasizing flexibility. Although Public Cloud stands out as the popular option, the decision depends on specific requirements and priorities, highlighting Freshservice's adaptability to different infrastructures.

Among responses, Amazon Web Services (AWS) is mentioned most frequently as the preferred provider for Freshservice, chosen by five users. Microsoft Azure is used by one user, and 'Other' is mentioned twice. AWS appears popular for its compatibility and integration capabilities, while Microsoft Azure attracts some users. Others utilize different solutions potentially tailored to specific organizational needs, indicating a diverse landscape in terms of cloud provider preferences for Freshservice.

Users advise others to evaluate Freshservice for web-based ticket management. Setting up a detailed plan with predefined categories and workflows is essential. Freshservice is praised for ease of use and competitive pricing but may lack advanced customization. Users recommend leveraging available resources like documentation and support forums. Employing someone knowledgeable in its use is beneficial. It's noted that Freshservice excels in smaller to medium-sized environments but may fall short for complex enterprise needs.

Freshservice is noted for its strong stability, with users experiencing minimal issues. While rare outages are mentioned, they typically involve external integrations or data import challenges. Most users report it as reliable and without frequent bugs or glitches. Instances of random language changes are isolated and resolved quickly. Some users note browser-specific issues, but Freshservice generally provides seamless updates, indicating a high level of reliability and stability for a ticketing platform.

Freshservice users indicate a need for enhanced reporting, customizable workflows, and improved integration with tools like Microsoft and Google. The lack of granularity in workflow automation and inventory search functionality is noted. Users also express concerns about the consistency across modules, project management features, analytics, and interface customization. Additional feedback highlights limitations in chat support, language translations, support responsiveness, and integration flexibility. Complaints also include frustrations with billing processes and system slowness.

Freshservice offers valuable features such as incident management, user-friendly interface, and ease of configuration. Users praise its mobile app, analytics, asset management, contract management, and seamless integration capabilities. Freshservice's workflow automation, customizable portals, and flexibility enhance user experience. These features are highly valued for their effectiveness in improving IT operations, facilitating change management, and providing centralized access to information. Its scalability, intuitive setup, and extensive reporting further contribute to its popularity.

Freshservice is primarily used for incident and change management, IT and HR service management, ticketing systems, asset tracking, and inventory management. It supports customization for business workflows, integrates with multiple systems, and offers a comprehensive suite for IT service management processes. Organizations benefit from SSO access, cloud-based features, and project management functionalities. Its primary users include IT desks, broadcast environments for managing TV production, legal departments, and service desks in various industries.

Users have worked with Freshservice from a few months up to six years.

Freshservice scales effectively for diverse user counts, accommodating organizations expanding from small teams to thousands. Licensing models support this growth, offering flexibility to increase agent numbers. While reporting and UI customization are limited, scalability remains robust. Despite additional costs for more agents, users report smooth scalability with cloud access simplifying implementation. Some find it challenging for large enterprises, but mid-sized entities appreciate seamless scalability without performance issues. Scalability is positively acknowledged, with room for improvement.

Users considered several options including ServiceNow, BMC Remedy, ManageEngine, Cherwell, HaloITSM, SysAid, Solarwinds, Freshworks, Hornbill, and TOPDesk rather than Freshservice. Freshservice was chosen for its interface, configuration flexibility, and cost-effectiveness. ServiceNow was noted for its comprehensive features but deemed more expensive. Oracle, Jira Service Management, Zendesk, and Salesforce were evaluated. HaloITSM was reviewed for feature capabilities and customization. Scoring processes led to Freshservice being selected in certain cases.

Freshservice enhances organizational efficiency by providing better visibility and reporting on incidents, enabling self-service through an end-user portal, and automating processes. It improves asset tracking, streamlines ticket triaging, and ensures SLA compliance. Organizations benefit from analytics, reduced triage time, and seamless integration with tools like Jira. Freshservice facilitates collaboration across departments, enhances change management, and transitions organizations to a process-oriented approach, resulting in improved productivity and speed of operations across various services and departments.

Many switched to Microsoft Entra ID for its seamless integration, scalability, and enhanced security within the Microsoft ecosystem.

Organizations use small teams for Microsoft Entra ID deployment, sometimes needing external help, with low maintenance due to automation.

Microsoft Entra ID users predominantly prefer Public and Hybrid Cloud deployments, with less frequent use of Private Cloud and On-premises.

Organizations prefer Microsoft Azure for its seamless integration, robust security, flexibility, and comprehensive identity and access management services.

Microsoft Entra ID setup is simple and efficient, but complex environments require planning and Microsoft's support aids deployment.