{"quote":"There are no bugs and glitches.","score":"9"}

{"quote":"The solution is quite stable.","score":"8"}

{"quote":"It has never given us any problems.","score":"9"}

{"quote":"It's very stable.","score":"8"}

{"quote":"It's very reliable overall.","score":"8"}

{"quote":"It doesn't crash or freeze.","score":"9"}

{"quote":"There aren't bugs or glitches.","score":"9"}

{"quote":"The solution is very stable.","score":"8"}

{"quote":"We love using it.","score":"5"}

{"quote":"It's more stable than Cyberoam.","score":"8"}

{"quote":"This is a stable solution, it's a nice robust firewall.","score":"8"}

{"quote":"Sophos XG is a very powerful and stable solution.","score":"9"}

{"quote":"There would probably be another 75-100 logging in externally.","score":"6"}

{"quote":"We manage and control around 250-300 internal users.","score":"6"}

{"quote":"We are a hospital so all the lights of all the devices should be on 24/7, 365 days a year.","score":"7"}

{"quote":"I haven't had any firewall crashes or any non-performing rules for over two years.","score":"9"}

{"quote":"In terms of bugs, I've not had any bugs, or I've not encountered any bugs when deploying Sophos or administering Sophos products.","score":"9"}

{"quote":"No reboots are needed, and there hasn't been a problem with that.","score":"9"}

{"quote":"This is a stable solution.","score":"8"}

{"quote":"I've not had any issues with it.","score":"7"}

{"quote":"I have no issues with the stability.","score":"8"}

{"quote":"It is very stable.","score":"8"}

{"quote":"In the four years that we have had it, it's never gone down.","score":"9"}

{"quote":"This is a very stable platform.","score":"8"}

{"quote":"It's reliable.","score":"8"}

{"quote":"There isn't crashing or freezing.","score":"10"}

{"quote":"In terms of stability, I think they are quite good.","score":"7"}

{"quote":"I haven't come across bugs or glitches.","score":"9"}

{"quote":"Stability-wise, it's almost as good as FortiGate.","score":"8"}

{"quote":"We don't have any issues.","score":"7"}

{"quote":"It is important because our business relies on throughput and service, like the uptime of e-commerce servers.","score":"7"}

{"quote":"The stability is great.","score":"8"}

{"quote":"There were times where Sophos randomly cut some users off of the internet, which adversely affected business operations.","score":"9"}

{"quote":"The issue of stability is the reason that I'm trying to move away from using Sophos as our firewall.","score":"8"}

{"quote":"URL filtering is not good.","score":"7"}

{"quote":"I do not feel that this is a stable product.","score":"8"}

{"quote":"It runs 24/7.","score":"9"}

{"quote":"Once you get them up and running they seem to work quite well.","score":"7"}

{"quote":"They're pretty good devices when they're up and running.","score":"8"}

{"quote":"They seem pretty stable.","score":"8"}

{"quote":"We plan to use it for another couple of years.","score":"6"}

{"quote":"This is a stable product, although the web GUI is slow.","score":"8"}

{"quote":"I can't see anywhere the bandwidth is being shared.","score":"8"}

{"quote":"I've gone for XG training.","score":"4"}

{"quote":"I've checked the setup. I even checked with the reseller, who told me everything is okay.","score":"6"}

{"quote":"I don't want to have to restart my device to have the internet service improved.","score":"5"}

{"quote":"Right now, from my ISP I'm supposed to have unlimited bandwidth, but I observed behind the firewall my bandwidth seems low.","score":"7"}

{"quote":"I've used FortiGate before and I would say that Sophos is just as stable, both being around 70% as stable as other products on the market.","score":"7"}

{"quote":"The internet stays up with no outages, so I think that Sophos XG is a stable product.","score":"9"}

{"quote":"This product is part of our infrastructure and we use it every day.","score":"8"}

{"quote":"This solution has been very stable and it's a good product.","score":"9"}

{"quote":"I have barely replaced any of those units through the years.","score":"8"}

{"quote":"It has versatility, it will support extra users, it will support extra bandwidth, to a limit, and it keeps on working as a monster.","score":"8"}

{"quote":"It's very stable and it takes overload easily, so it can add to the throughput.","score":"9"}

{"quote":"It's a very good unit for a smaller or medium business.","score":"8"}

{"quote":"I was so happy with the Cyberoam iNG unit, and I think the Sophos XG series is exactly the same as the Cyberoam iNG unit.","score":"7"}

{"quote":"From Version SF 16 and above, the stability has improved a lot.","score":"9"}

{"quote":"The first firmware versions were not that stable and had a lot of bugs in it.","score":"7"}

{"quote":"We haven't had to go back to the site to reconfigure it or anything like that.","score":"7"}

{"quote":"We do updates periodically, but the solution is very stable.","score":"8"}

{"quote":"Out of the box, however, it's stable; it is an appliance that customers can depend on.","score":9}

{"quote":"It's stable.","score":6}

{"quote":"For the past seven years, we haven't had any issues with the hardware or software.","score":8}

{"quote":"The support is quite good, so the issue was resolved in no time at all.","score":"9"}

{"quote":"The only issue we have had is some flapping on the connection, but it was a bug.","score":"7"}

{"quote":"The stability, so far, is actually quite good.","score":"8"}

{"quote":"Stability-wise, for the on-premise solution, I'd give it 4 stars.","score":"7"}

{"quote":"It's a very stable system and you almost never have serious problems for any reason.","score":"9"}

{"quote":"There are no issues with stability.","score":"8"}

{"quote":"Their team was quick to diagnose and resolve the problem by exchanging the equipment within two weeks.","score":"9"}

{"quote":"Sophos' technical support is very prompt and efficient.","score":"8"}

{"quote":"An apparently known issue in which that process consumes almost all of the CPU resources.","score":"9"}

{"quote":"On the SFOS Version 15, I had to upgrade the firmware of an appliance since it had a problem with the JAMVM process.","score":"8"}

{"quote":"This process could be streamlined.","score":"7"}

{"quote":"In certain instances, there is a reliance on Microsoft's expertise and direct involvement to ensure a satisfactory resolution.","score":"8"}

{"quote":"I rate the support from Sophos XG a one out of ten.","score":"6"}

{"quote":"It took one or two weeks until the supporter was able to talk to someone who can make the decision.","score":"8"}

{"quote":"Their response to cases, including targeted remediation, has been prompt and efficient.","score":"9"}

{"quote":"I rate the technical support a six out of ten.","score":"5"}

{"quote":"Users are reluctant to open support cases and would rather reinstall an appliance themselves than go through the support process.","score":"10"}

{"quote":"For example, we had a firewall and the hardware was defect. It was really clear, but we had to have a long discussion for them to be able to send us the new firewall.","score":"9"}

{"quote":"Microsoft's protection has received positive feedback and strong on-site support from both customers and partners.","score":"9"}

{"quote":"The quality of their support has significantly deteriorated.","score":"8"}

{"quote":"Sophos provides good technical support to its users.","score":"7"}

{"quote":"They are knowledgeable but they are slow to make decisions.","score":"8"}

{"quote":"We have faced some problems, but we understand that the support team can sometimes be unresponsive.","score":"6"}

{"quote":"I would rate technical support an eight out of ten.","score":"8"}

{"quote":"Such delays are considered highly unsatisfactory.","score":"7"}

{"quote":"Since Sophos XG moved the support from London to somewhere in the world, such as India, it's a little bit longer to receive a fast response.","score":"7"}

{"quote":"We haven't seen any major issues with customer support from Sophos.","score":"8"}

{"quote":"Technical support is good.","score":"7"}

{"quote":"In the case of Sophos, this automated email, lacking a personal touch, can take up to a week to arrive.","score":"9"}

{"quote":"The response time from Sophos is deemed unacceptable by users.","score":"9"}

{"quote":"The time it takes to resolve an issue takes too long.","score":"8"}

{"quote":"I rate the technical support a ten out of ten.","score":9}

{"quote":"The solution's technical support was good.","score":8}

{"quote":"The support takes a lot of time to resolve issues.","score":"7"}

{"quote":"Sophos Firewall Home Edition doesn't provide technical support.","score":"8"}

{"quote":"My customer care team is not in India, and this is something that we expected to have.","score":"7"}

{"quote":"Finally, after reaching customer care, which was handled by Cyberoam, they helped me out and fixed whatever issue I was facing.","score":"9"}