{"quote":"It was very difficult to get connected with customer service.","score":"8"}

{"quote":"It has been a very long time since I have contacted Sophos technical support.","score":"6"}

{"quote":"The problem is if you have a computer controlled by Azure at the same time as Sophos, then there may be some incompatibility problem between them because both of them are trying to control the computer and the encryption of the hard drive.","score":"9"}

{"quote":"The technical support team is friendly and supportive in terms of technical assistance.","score":"8"}

{"quote":"We had an issue, but after speaking to the technical support, I understood it was a problem with Sophos, not a firewall problem, but with the endpoint that was related to the encryption of the disc.","score":"7"}

{"quote":"I'm a Sophos partner, and their partner support is excellent.","score":"8"}

{"quote":"I would rate the technical support as a ten out of ten.","score":"9"}

{"quote":"Sophos XG has documentation, however, you should not need to have a certification to be able to understand it.","score":"8"}

{"quote":"A lot of times, I use their community when I need any kind of support, and I get a response for my issue.","score":"8"}

{"quote":"If you look at the software environment now, anywhere you go, you see the documentation for everything that has been done.","score":"8"}

{"quote":"You cannot have good support without good documentation.","score":"9"}

{"quote":"Their community support is very good.","score":"9"}

{"quote":"I rate the support an eight out of ten.","score":"5"}

{"quote":"We can easily relate to the support.","score":"6"}

{"quote":"Their account manager and support in Africa are not so good.","score":"7"}

{"quote":"I rate the technical support an eight out of ten.","score":"7"}

{"quote":"The solution's technical support is good but needs to improve in certain areas.","score":"8"}

{"quote":"The support from Sophos XG is very good.","score":"7"}

{"quote":"I would rate the technical support a nine out of ten.","score":"9"}

{"quote":"They are professional, respond quickly, and help resolve issues effectively.","score":"9"}

{"quote":"The solution's technical support is good.","score":"7"}

{"quote":"Tech support for Sophos XG is great.","score":"7"}

{"quote":"The technical support is good.","score":"8"}

{"quote":"It only took a couple of days for Sophos to ship the device to Kenya.","score":"9"}

{"quote":"I have only used online support from websites which was good.","score":"6"}

{"quote":"When my device was freezing, I contacted them, and they sent me a replacement.","score":"9"}

{"quote":"They resolved this issue for us.","score":"7"}

{"quote":"I rate Sophos support 10 out of 10.","score":"8"}

{"quote":"Many times, we encountered hardware technical issues in the previous version, and they replaced the device for us.","score":"8"}

{"quote":"We communicate with support frequently.","score":"6"}

{"quote":"We had to use support a few times and the answers we received were straightforward and in a timely manner.","score":"8"}

{"quote":"The support could be a bit better.","score":"7"}

{"quote":"We have contacted the support from Sophos XG but we do not require the support often.","score":"5"}

{"quote":"When it comes to the issues related to product hardware or software bugs, we will reach out to them.","score":"7"}

{"quote":"Most of the technical things we can handle on our own, like when it comes to setup.","score":"6"}

{"quote":"We are relying on the distributor.","score":"7"}

{"quote":"The principal tech support is not very present in Malaysia.","score":"8"}

{"quote":"It's pretty simple.","score":"5"}

{"quote":"A user would just log into support.id, then key in their credentials and raise a support ticket.","score":"8"}

{"quote":"Every time you have an issue that's a little bit more complex, it's better to speak to the Global Support than the Latin American Support.","score":"9"}

{"quote":"Even to the end-user, it's a pretty straightforward system that they have.","score":"7"}

{"quote":"So, I'm satisfied with Sophos' support.","score":"7"}

{"quote":"It's really not good.","score":"5"}

{"quote":"It's been a wonderful experience.","score":"6"}

{"quote":"It was under warranty, and they replaced it with a new unit.","score":"8"}

{"quote":"Sometimes they try to force me down to my reseller, whoever their partner is.","score":"6"}

{"quote":"The Portuguese Support is really bad.","score":"8"}

{"quote":"When you raise a ticket, the feedback is immediate, and you are assigned a support person.","score":"9"}

{"quote":"They were good about spending the time with me to figure out what was wrong.","score":"9"}

{"quote":"Once you get them, they're very thorough.","score":"8"}

{"quote":"If I were to rate support from zero to 10, I would say about six or seven.","score":"7"}

{"quote":"Their technical support is pretty straightforward.","score":"8"}

{"quote":"They were good about the diagnostic.","score":"8"}

{"quote":"Technical support is fairly good.","score":"7"}

{"quote":"I found the return policy to be quite simple.","score":"7"}

{"quote":"I have no complaints at all.","score":"6"}

{"quote":"I did have a circumstance where the firewall had been damaged during a lightning storm or something like that, and I called them to help me diagnose what the issue was.","score":"7"}

{"quote":"Sophos' support, they have been wonderful.","score":"8"}

{"quote":"What I do remember is it took a very long time.","score":"7"}

{"quote":"They are quite responsive when you have a tender to submit.","score":"7"}

{"quote":"I don't remember what the problem was as it was a long time ago.","score":"5"}

{"quote":"As we are certified Gold partners in Kuwait, we haven't had any issues with the Sophos team.","score":"8"}

{"quote":"It took about three weeks to serve us up a solution.","score":"9"}

{"quote":"They have offices in India, Dubai, and even in the United Kingdom.","score":"6"}

{"quote":"In my experience, technical support takes a while to get things done.","score":"8"}

{"quote":"We haven't required any technical support.","score":"5"}

{"quote":"Sophos support isn't that good.","score":"9"}

{"quote":"Support is one area where I have some issues.","score":"8"}

{"quote":"Sophos technical support is effective.","score":"7"}

{"quote":"This can be problematic when I require urgent support, such as when my device is in a production environment.","score":"9"}

{"quote":"With all the firmware upgrades, maintenance, feature and general firmware releases which occur nowadays, I really appreciate Sophos support.","score":"8"}

{"quote":"In general, it takes more time to solve a problem, and better independent actions are required.","score":"7"}

{"quote":"The support is really good.","score":"7"}

{"quote":"There is no maintenance required with Sophos XG because it is a cloud product.","score":"9"}

{"quote":"We deal with them on any L3 issues and they are always helpful.","score":"9"}

{"quote":"It is extremely difficult to interact with support within the time frame that the customer expects.","score":"9"}

{"quote":"Technical support from Sophos has been brilliant.","score":"8"}

{"quote":"Technical support is always an issue, not just with Sophos but also with other brands.","score":"8"}

{"quote":"We've been happy with their level of responsiveness.","score":"9"}

{"quote":"Technical support is pretty good.","score":"8"}

{"quote":"We stay with Sophos software because of the technical support.","score":"10"}

{"quote":"It was very professional and easy.","score":"9"}

{"quote":"We were told that they stopped doing outsourcing and they are rehiring their own internal staff again for tech support.","score":"7"}

{"quote":"My past experience with Sophos support was good.","score":"8"}

{"quote":"The Indian-based tech support doesn't have the product knowledge and there was a language barrier.","score":"8"}

{"quote":"Sophos has a team for administration and implementation—a good team to improve the application.","score":"7"}

{"quote":"Beforehand, they were an American-based tech support company and they actually had full product knowledge.","score":"9"}

{"quote":"About six months after we bought it to a year after we bought it, they outsourced all their tech support to India.","score":"8"}

{"quote":"Sophos support is very experienced and helpful.","score":"8"}

{"quote":"Now, it's Sophos XG, and, while Cyberoam support was amazing, Sophos support has just gone down the drain.","score":"10"}

{"quote":"Technical support is an issue.","score":"7"}

{"quote":"Before, when I was dealing with Cyberoam, before Cyberoam was acquired by Sophos, it was good.","score":"6"}

{"quote":"They have very bad response times.","score":"7"}

{"quote":"We are not satisfied with the level of support on offer.","score":"8"}

{"quote":"Technical support is just awful. They are not helpful or responsive.","score":"9"}

{"quote":"They get support from the distributors, from the partners, and then directly from Sophos.","score":"9"}

{"quote":"They have full support.","score":"7"}

{"quote":"Our clients have a good system of support over here.","score":"8"}

{"quote":"They always provide proper solutions to all issues, whatever we face.","score":"9"}

{"quote":"I am pleased with the level of support I can get.","score":"7"}