{"quote":"The most valuable feature, according to the setup we have at our workplace here, is the flexibility of the system or the firmware that's running the appliance.","score":"9"}

{"quote":"Some of the working features of the product, like sandboxing functionalities, are complex for me to handle, especially since one has to buy them separately.","score":"7"}

{"quote":"The tool's renewal service was really good and straightforward.","score":"8"}

{"quote":"Business cannot stop just because of issues with support.","score":"10"}

{"quote":"I think that one has to wait for four or five days to get support.","score":"9"}

{"quote":"Sophos Sandstorm, because it implements sandboxing so downloaded files are checked by hash or checked by unpacking it in within the Sophos Cloud.","score":"9"}

{"quote":"The support team's response time should be minimized.","score":"9"}

{"quote":"Web Protection, because this feature implements rules on user/group basis and this is done on the firewall rules itself.","score":"8"}

{"quote":"For support, one has to go with the online community, and even then, it cannot be guaranteed that one will get the right support.","score":"8"}

{"quote":"The rule-based use is the same as if it were internal to the central site.","score":"7"}

{"quote":"The support service offered by Sophos is an area of concern where certain improvements are required.","score":"9"}

{"quote":"Sophos RED, because this makes it very easy to deploy new sites, without the need of static IP addresses and a completely new firewall setup.","score":"9"}

{"quote":"Things just make sense.","score":"7"}

{"quote":"Ensuring that new features are regularly updated and integrated into future products will enhance the platform's effectiveness and appeal to users.","score":"9"}

{"quote":"It is a very intuitive interface.","score":"8"}

{"quote":"One piece of advice I would offer is for Sophos XG to consistently incorporate the latest technologies to stay competitive with other vendors.","score":"9"}

{"quote":"It's very easy to look at the logs and troubleshoot issues as they arise.","score":"8"}

{"quote":"Such incidents shouldn't require a complete reconfiguration, so there is definitely room for improvement in this aspect.","score":"8"}

{"quote":"This suggests a vulnerability that needs addressing to ensure administrators can update patches without losing access.","score":"10"}

{"quote":"Ease of use is the most valuable feature.","score":"9"}

{"quote":"I encountered an issue where installing a new patch resulted in being locked out of the firewall, which was quite inconvenient.","score":"9"}

{"quote":"There's a need for a better dashboard and built-in authentication mechanisms.","score":"8"}

{"quote":"One area where Sophos XG could improve is in its patch management system.","score":"8"}

{"quote":"Tekton also has an unstable API with frequent changes, making it challenging to maintain consistency across versions.","score":"10"}

{"quote":"One area of improvement is the lack of cross-cluster capability, meaning you need different sets of tasks and pipelines for each Kubernetes cluster.","score":"9"}

{"quote":"SD-WAN can be improved.","score":"6"}

{"quote":"We are facing a little bit of an issue with the product's web filtering capabilities.","score":"7"}

{"quote":"An improvement in the product's pricing would also be beneficial so that more people can afford it.","score":"8"}

{"quote":"Their support in Africa is not so good, which is a problem.","score":"9"}

{"quote":"There should be a workaround in case of equipment breakdown, like a stopgap measure while the equipment is being returned or replaced.","score":"9"}

{"quote":"Sophos is good, but it is not so good.","score":"5"}

{"quote":"When I try to use Sophos for Email Gateway, it's not easy to check a user in the LDAP directory.","score":"6"}

{"quote":"We should be able to use a single device to create two or more virtual units.","score":"7"}

{"quote":"It should also support a feature for Virtual Domains.","score":"7"}

{"quote":"If they improve services for web caching, it would be better.","score":"8"}

{"quote":"We have low bandwidth, and the intensive usage of bandwidth is not easy here in Africa.","score":"8"}

{"quote":"There should be web caching to improve bandwidth utilization.","score":"9"}

{"quote":"The support engineers of the product are not very tech-savvy, making it an area where improvements are required.","score":"8"}

{"quote":"Currently, it supports load balancing to some extent, but it would be even better if it could aggregate the bandwidth.","score":"9"}

{"quote":"If you specify that a user should not be able to go to www.google.com, it should be denied for sure.","score":"7"}

{"quote":"It would be beneficial if Sophos XG could have an enhanced feature for aggregating bandwidth.","score":"9"}

{"quote":"The tool is not able to block access to a particular website instantly or easily since it takes a considerable amount of time to configure a few things.","score":"9"}

{"quote":"The current VPN configuration is a bit convoluted.","score":"8"}

{"quote":"With the firewall part in Sophos XG, it is not very flexible if you want to block access to a particular site during your internal usage.","score":"8"}

{"quote":"A simplified installation process and clearer instructions would be helpful.","score":"9"}

{"quote":"It should be easier and more straightforward to configure.","score":"8"}

{"quote":"Other solutions may offer better support and resource availability.","score":"6"}

{"quote":"Sophos may not excel in the support aspect, it still provides satisfactory performance overall.","score":"7"}

{"quote":"So the VPN configuration could be less cryptic.","score":"7"}

{"quote":"It is essential to compare these aspects to ensure optimal performance and functionality.","score":"7"}

{"quote":"Sometimes it works, sometimes it doesn't, and we haven't been able to determine the cause.","score":"7"}

{"quote":"There are notable differences between appliance models, including variations in hardware, utility, and product offerings.","score":"8"}

{"quote":"We often encounter issues with setting up the VPN.","score":"8"}

{"quote":"It's not straightforward to configure.","score":"8"}

{"quote":"Fortinet surpasses Sophos in terms of support, particularly with its comprehensive five-one feature console.","score":"9"}

{"quote":"It would be easier if the price details were provided on the website.","score":"9"}

{"quote":"The VPN has been a persistent problem for us.","score":"8"}

{"quote":"The content outlined in the user manual differs significantly from the live configuration process.","score":"9"}

{"quote":"We must contact the agents to know the price.","score":"7"}

{"quote":"The training manual provided to users lacks proper guidance on configuration procedures.","score":"9"}

{"quote":"The vendor doesn’t publish the price on the website.","score":"8"}

{"quote":"Users are unable to enable these features themselves due to their lack of understanding of their functionalities and configuration processes.","score":"8"}

{"quote":"Training presents a major challenge as there are numerous features available, such as IPS and IDS, which many network administrators are unfamiliar with and tend to leave disabled.","score":"8"}

{"quote":"This becomes particularly problematic when users utilize proxy software to bypass the firewall, as it renders tracking their website visits nearly impossible.","score":"9"}

{"quote":"The diagnostic report fails to display the complete URLs of the websites visited.","score":"8"}

{"quote":"I encountered an issue while implementing web filtering for users.","score":"7"}

{"quote":"It would be great if I could monitor a particular traffic from a network with Sophos XG.","score":"7"}

{"quote":"In the product, the area revolving around SD-WAN has certain shortcomings where improvements are required.","score":"8"}

{"quote":"I hope the product comes up with some better prices and offers for the tools provided to academic institutions.","score":"7"}

{"quote":"I would like the product to improve so that it can provide advanced SD-WAN, which can allow users to deal with infinite connections along with seamless bandwidth utilization.","score":"9"}

{"quote":"Xstream must be included in future releases.","score":"9"}

{"quote":"In Sophos XG, the throughput for larger networks is an area of concern where improvements are required.","score":"8"}

{"quote":"The price should be cheaper.","score":"8"}

{"quote":"The user interface of Sophos is very simple and good compared to Azure.","score":"7"}

{"quote":"I can't use the product's application control feature, making it a disadvantage of the solution where improvements are required.","score":"7"}

{"quote":"There could be some room for improvement in its pricing since my clients usually feel like the product is on the expensive side.","score":"8"}

{"quote":"Nowadays, WAN optimization features are being integrated into many firewalls, and implementing similar capabilities in SD-WAN would enhance its performance and functionality.","score":"8"}

{"quote":"The tool ends up blocking another website that I need when I only want it to block a particular website or application.","score":"9"}

{"quote":"Sophos XG is a great product overall.","score":"7"}

{"quote":"SD-WAN would benefit from further improvement, particularly in terms of incorporating optimization techniques that are not typically found in traditional firewalls.","score":"9"}

{"quote":"In terms of the functionality of the product, Sophos XG is in many ways more powerful than the Sophos SG.","score":"10"}

{"quote":"I want an increase in the ability of the product to block and delete the websites and applications that don't work fine for our company.","score":"8"}

{"quote":"The Sophos SG user interface was superior.","score":"7"}

{"quote":"I would prefer the Sophos XG to have an interface for the technician who is setting it up similar to the Sophos SG.","score":"9"}

{"quote":"The interface of Sophos XG could be improved.","score":"8"}

{"quote":"The solution should have the ability to be up to date with the most recent threats.","score":"10"}

{"quote":"The main difficulty is to keep up with the current threats.","score":"9"}

{"quote":"Sophos XG requires a bit more restarting than Cisco.","score":"8"}

{"quote":"The GUI could be much more transparent.","score":"9"}

{"quote":"We encounter difficulties while navigating through certain features and functionalities of the product.","score":"8"}

{"quote":"Although the features are comprehensive, fair pricing and more flexibility with device compatibility could make it even more appealing in the market.","score":"9"}

{"quote":"The user interface is intuitive for those familiar with it, but improving accessibility and user guidance could be beneficial for newcomers.","score":"7"}

{"quote":"While Sophos XG has been reliable for remote troubleshooting sessions, it would be beneficial if the platform provided more flexible support for a variety of devices.","score":"8"}

{"quote":"Our Wi-Fi network is not working as well as expected.","score":"8"}

{"quote":"As it is now, I have all of the settings inside the device, so I can clone them and use them for customers. But, on the customer's side, it is difficult for people to understand.","score":"9"}

{"quote":"If it were more like Microsoft Azure and the way their online configuration works, it would be an improvement.","score":"7"}

{"quote":"IPSec is complex and a little bit difficult to configure.","score":"9"}

{"quote":"The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required.","score":"8"}

{"quote":"The interface can bit a bit more user-friendly.","score":"8"}

{"quote":"In the next version, the solution would be more user-friendly overall.","score":"8"}