{"quote":"The reporting could be improved.","score":"8"}

{"quote":"It's slow.","score":"6"}

{"quote":"We find that the solution takes too long to load.","score":"8"}

{"quote":"The user interface could be better.","score":"7"}

{"quote":"This feature would be useful if it worked.","score":"7"}

{"quote":"Some businesses require Dynamic IP.","score":"8"}

{"quote":"The installation could be faster and is longer than that of other solutions, lasting more than a month instead of five minutes.","score":"9"}

{"quote":"In terms of the patch and timing and the criticality of it, it could always be better.","score":"9"}

{"quote":"These are some of the irritants in the sales policy.","score":"6"}

{"quote":"It should have faster performance.","score":"7"}

{"quote":"I do prefer when updates come out a bit quicker.","score":"7"}

{"quote":"The result was that it affected our credibility with the customer.","score":"7"}

{"quote":"The solution is very slow in comparison with SonicWall and FortiGate.","score":"8"}

{"quote":"When they do updates, they could handle them a little bit better.","score":"6"}

{"quote":"We also had a negative experience with the sales team of Sophos, which offered a three-year renewal to our customer. We'd suggested one year, keeping the customer's cashflow in mind and Covid.","score":"9"}

{"quote":"Pricing is always a concern for us.","score":"8"}

{"quote":"I'd like to see a more simplified functionality for our customers.","score":"8"}

{"quote":"We're always looking for the best products and the best pricing.","score":"7"}

{"quote":"If they would integrate FatPipe into their product, it would be closer to what Fortinet does.","score":"9"}

{"quote":"It would be great if they could include a little bit more bandwidth management.","score":"8"}

{"quote":"They should do something about the price structure.","score":"8"}

{"quote":"The user interface could also be improved.","score":"7"}

{"quote":"Its features are pretty okay, but the price is the area where we have to fight more.","score":"8"}

{"quote":"It seems there were some issues with the firmware but it's not a big problem.","score":"6"}

{"quote":"Its price should be improved.","score":"9"}

{"quote":"The initial setup, specifically when activating the license, is a nightmare and is quite difficult.","score":"9"}

{"quote":"Sometimes the system freezes and there's a lag.","score":"9"}

{"quote":"They have the worst technical support I have ever seen in my whole life.","score":"9"}

{"quote":"I think the UI could be faster.","score":"8"}

{"quote":"The solution could be more secure.","score":7}

{"quote":"I would like to see the technical support improve.","score":"8"}

{"quote":"User interface and integration can stand improvement.","score":"8"}

{"quote":"I had to go to the cloud to research certain routes with it.","score":"5"}

{"quote":"It's not straightforward, especially while I move my mail from on-premises to cloud 365.","score":"8"}

{"quote":"Sophos needs upgrading and updating.","score":"8"}

{"quote":"Integration to the cloud is also a challenge.","score":"9"}

{"quote":"The intelligence feature should be improved.","score":"7"}

{"quote":"Technical support could be improved as well.","score":"6"}

{"quote":"I also think that SD-WAN features should be added.","score":"8"}

{"quote":"The initial setup is not straightforward.","score":"8"}

{"quote":"The bugs need fixing.","score":"6"}

{"quote":"Even though things work on the back end, we have encountered bugs in the solution.","score":"7"}

{"quote":"Their reporting needs to be improved.","score":"7"}

{"quote":"The box needs to be fixed.","score":"5"}

{"quote":"I think the support could be improved because when you open a ticket, there's a long wait time for a response.","score":"9"}

{"quote":"There are sometimes issues with the WAF functionality, whereby a number of applications can't be used correctly.","score":"8"}

{"quote":"They should also improve the failover management and the reliability of failover.","score":"9"}

{"quote":"In the next release, I would like to see improvements made to the policy and simplify the policy-making, as the complexity of it makes it really tough.","score":"9"}

{"quote":"I also find the partner portal difficult to work with because it never functions correctly and it's exhausting to deal with.","score":"8"}

{"quote":"The solution could improve by increasing the performance.","score":"9"}

{"quote":"Security could be better.","score":"6"}

{"quote":"I should not need to keep reconfiguring it after upgrades.","score":"7"}

{"quote":"I think the management console could be improved.","score":"7"}

{"quote":"It takes a long time to escalate a support case from level one to level two.","score":"8"}

{"quote":"Cyberoam is much easier to use.","score":"7"}

{"quote":"Parts of the configuration become unconfigured.","score":"9"}

{"quote":"The solution could improve by making the graphical interface better.","score":"8"}

{"quote":"Their support should be improved.","score":"7"}

{"quote":"The recent changes of the policy compared to Cyberoam are a little bit less user-friendly and complicated.","score":"8"}

{"quote":"There have been some issues when upgrading.","score":"8"}

{"quote":"The only solution for this issue is to restart the appliance.","score":"8"}

{"quote":"Sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails.","score":"9"}

{"quote":"I'd like the dashboard to be improved. It could be a bit more customizable.","score":"9"}

{"quote":"We need something to be able to filter subjects or attachments in emails based on the keyword.","score":"10"}

{"quote":"I can't think of any downsides in terms of the features on offer.","score":"7"}

{"quote":"At this moment, there is no expression filter for anti-spam.","score":"9"}

{"quote":"We don't find it inconvenient that we are constantly upgrading.","score":"6"}

{"quote":"The anti-spam solution currently doesn't have many features, and we would like to have more features.","score":"7"}

{"quote":"The solution could be more scalable.","score":"9"}

{"quote":"You'd find that all the time a new release has come out, and we're actually happy with that.","score":"7"}

{"quote":"It needs more granular features and more stability.","score":"8"}

{"quote":"The firewalls could be strengthened.","score":"8"}

{"quote":"The anti-spam solution in Sophos XG needs to be improved.","score":"8"}

{"quote":"We have noticed that the vendor has been able to continuously upgrade and update the product with new features.","score":"8"}

{"quote":"The VPN device could be improved upon.","score":"7"}

{"quote":"A simplified executive report for executives would be a nice improvement.","score":"8"}

{"quote":"Some of the logging lacks, and the information that they provide you, especially in the spam filtering section, could be better.","score":"9"}

{"quote":"Having the ability to delegate access to use, such as exists with Microsoft CSP or other services, would be a nice feature to see.","score":"9"}

{"quote":"The logging side of it could definitely be better.","score":"8"}

{"quote":"It's not mature yet, being still in its infancy stage.","score":"7"}

{"quote":"The cloud integration for managing all the firewalls is essentially a replacement of the on-prem version we had.","score":"8"}

{"quote":"I wish to see an antivirus feature added to the solution.","score":"8"}

{"quote":"They need to improve the SD-WAN feature.","score":"7"}

{"quote":"Some of the firewall rules are complicated for us to understand, they should be simplified.","score":7}

{"quote":"It is not recommended for larger enterprise customers.","score":"8"}

{"quote":"They were a bit difficult to understand, but it is generally not an issue.","score":"4"}

{"quote":"I've had an issue once or twice where I couldn't understand what the support person was saying because those calls were probably routed to India.","score":"5"}

{"quote":"Their support is fairly good, and they come back to me.","score":"7"}

{"quote":"It would be useful if the antivirus was less heavy and had better performance.","score":"9"}

{"quote":"The firewall is perfect, but the antivirus could be better.","score":"8"}

{"quote":"Its price should be improved. It should be cheaper.","score":"7"}

{"quote":"They do not seem complete and more information could be added.","score":"8"}

{"quote":"The reports could improve.","score":"7"}

{"quote":"There should be some trial on offer that allows users to try out the solution and learn it before implementing it.","score":"8"}

{"quote":"The reporting could be improved in this solution by adding more details.","score":"7"}

{"quote":"In the future, I would like to see the addition of artificial intelligence for identifying and controlling traffic.","score":"9"}

{"quote":"It would be helpful if the solution offered some tutorial videos to help new users learn the system quickly.","score":"7"}

{"quote":"In the next release, I would like to see improvements to simplify the interface and more policy deployments.","score":"9"}

{"quote":"I don't use all of the features and therefore it would be difficult to evaluate if anything is missing.","score":"6"}

{"quote":"Technical support can be slow to respond, which is something that should be improved.","score":"8"}