{"quote":"They could be more knowledgeable and faster.","score":"8"}

{"quote":"Technical support is okay.","score":"5"}

{"quote":"they do provide excellent documentation","score":"8"}

{"quote":"They are quite responsive and knowledgeable.","score":"9"}

{"quote":"We're satisfied with their level of support.","score":"7"}

{"quote":"The technical support is very good.","score":"8"}

{"quote":"They need to be in a position to give more modular solutions or more pre-defined solutions that are present.","score":"8"}

{"quote":"To be better, they would need responsive pre-set activities to be more refined.","score":"7"}

{"quote":"I would rate technical support a seven out of ten.","score":"7"}

{"quote":"We're satisfied with the level of service we're provided.","score":"7"}

{"quote":"We are able to get our message through, they look into our issues and provide us with a solution without any hassle.","score":"8"}

{"quote":"Most of the time, whenever a ticket is opened and we reach out to support on behalf of our customers, they offer good advice and are very responsive.","score":"9"}

{"quote":"Technical support is fairly good.","score":"6"}

{"quote":"The technical support is very good.","score":"8"}

{"quote":"We have not had any issues.","score":"6"}

{"quote":"That's the reason we had to phase out FortiGate.","score":"7"}

{"quote":"We are satisfied with technical support.","score":"7"}

{"quote":"We were not getting proper support from Fortinet.","score":"8"}

{"quote":"They have good support.","score":"9"}

{"quote":"We contact technical support almost daily.","score":"8"}

{"quote":"We've had no issues with them.","score":"7"}

{"quote":"We have been in contact with technical support and I find them to be good.","score":"8"}

{"quote":"We provide training classes for our engineers.","score":"6"}

{"quote":"We have our engineers required to have certification in Fortinet products.","score":"8"}

{"quote":"The technical support with Fortinet is good.","score":"7"}

{"quote":"there is room for improvement with technical support","score":"9"}

{"quote":"The customer service is good","score":"7"}

{"quote":"It might be better, but as far as I'm concerned, it's good.","score":"4"}

{"quote":"I found the technical support team to be careful and committed to delivering what we needed.","score":"8"}

{"quote":"I've been in contact with technical support a few times and it is good.","score":"6"}

{"quote":"I have not faced any trouble with their technical support.","score":"7"}

{"quote":"Fortinet tech support is very helpful.","score":"8"}

{"quote":"We have evaluated Fortinet FortiGate's technical support and it is good.","score":"7"}

{"quote":"They have much less technical experience and aren't as able to handle the work, as I am.","score":"9"}

{"quote":"I think the technical support personnel isn't experienced in Bangladesh.","score":"8"}

{"quote":"My technical support experience has been very poor.","score":"7"}

{"quote":"We like the Fortinet technical support and how they have responded in the past.","score":"8"}

{"quote":"Only when there is a very difficult issue with the performance or something like that have we had to go to Fortinet, but it has been great.","score":"9"}

{"quote":"We never really have serious problems, something to escalate to Fortinet.","score":"8"}

{"quote":"We have guys who are certified to work with Fortinet, so right now it's fine with them.","score":"7"}

{"quote":"Whenever the issue arises, they're available to help.","score":"7"}

{"quote":"Only one they are sure we have solved the problem will they disconnect from the call.","score":"9"}

{"quote":"Whenever I call for a problem they will assist me and correct me and they will fix up the call.","score":"8"}

{"quote":"We sometimes wait 30 to 40 minutes to get a tech engineer.","score":"6"}

{"quote":"It is not readily available in our area.","score":"8"}

{"quote":"We do not use a lot of tech support.","score":"7"}

{"quote":"Their technical support is excellent.","score":"8"}

{"quote":"They can visually resolve our problems in a short period.","score":"9"}

{"quote":"They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.","score":10}

{"quote":"Overall, they are helpful.","score":"6"}

{"quote":"They are pretty efficient in this.","score":6}

{"quote":"They don't always read all the info you provide in the first pass.","score":"7"}

{"quote":"They provide local support.","score":7}

{"quote":"The response is very quick.","score":"7"}

{"quote":"If your issue is a little complex, you will want to ask them to escalate to a second level tech.","score":"9"}

{"quote":"They are fairly responsive for level three and higher (one and two) issues.","score":"8"}

{"quote":"We have good technical support from the vendor.","score":"8"}

{"quote":"Customer support is okay.","score":"5"}

{"quote":"We also work through our partners, which has been good.","score":"6"}

{"quote":"We have used it before because sometimes you get issues that you can't handle, then you have to call it in, send emails, and they assist you.","score":"7"}

{"quote":"Technical support has been great.","score":"8"}

{"quote":"Their response and resolution times are good.","score":"8"}

{"quote":"There is no problem with support.","score":"6"}

{"quote":"In one of the configuration files from FortiGate, during an upgrade of the hardware, something was changed. They were very helpful in resolving it for us.","score":"9"}

{"quote":"We had to call FortiGate support once, and they really helped us.","score":"8"}

{"quote":"Technical support is pretty good.","score":"7"}

{"quote":"Whatever your problem is, you call and at least you get a callback.","score":7}

{"quote":"Plenty of free, clear and public documentation is available and this compensates for the most part the tech support shortcomings.","score":9}

{"quote":"They have a forum and, apart from the forum, depending on the FortiGate that you purchased, they have very good support from second-line engineers.","score":9}

{"quote":"Technical Support: The tech support is not excellent; this is where Fortinet saves money compared to others.","score":8}

{"quote":"Technical support is very good.","score":8}

{"quote":"Customer service is sufficient.","score":6}

{"quote":"Much room for improvement here IMHO.","score":"6"}

{"quote":"I’ve found tech support to vary, sometimes being decent, sometimes painfully inefficient.","score":"8"}

{"quote":"I would say technical support is 6/10.","score":"5"}

{"quote":"The technical support is very responsive and qualified.","score":"9"}

{"quote":"They actually call you when licenses are about to expire which is a nice touch on their part.","score":"7"}

{"quote":"Technical Support: They are able to identify an issue and resolve it within a pretty short period of time.","score":"9"}

{"quote":"Customer service in Fortinet is OK. Lately they've been making efforts in this area.","score":"6"}

{"quote":"Customer Service: An eight and a half out of 10.","score":"7"}

{"quote":"Technical Support: FortiGuard Service is also good with the push method update.","score":"9"}

{"quote":"Partner support is very good.","score":"8"}

{"quote":"Their tech support is outstanding.","score":"8"}

{"quote":"Technical support is excellent.","score":"9"}

{"quote":"Customer service is excellent.","score":"8"}

{"quote":"Process RMA’s on failed equipment, which was rare.","score":"6"}

{"quote":"I will give technical support an eight out 10.","score":"7"}

{"quote":"I worked with them several times to resolve configuration issues.","score":"7"}

{"quote":"Technical Support: They're very good.","score":"8"}

{"quote":"Customer service is great, an eight out 10.","score":"7"}

{"quote":"I always had great experiences with Fortinet.","score":"8"}

{"quote":"As with most support staff from almost all vendors now, the support comes from somewhere across the pond.","score":"6"}

{"quote":"The response time for a critical priority one issue was over four hours and they only responded because we threatened legal action for them violating our support contract.","score":"10"}

{"quote":"Customer Service: They're good.","score":"6"}

{"quote":"The support is farmed out overseas to techs that are not very knowledgeable about the Fortinet products.","score":"9"}

{"quote":"Technical support is excellent, although it can be a bit difficult to understand the tech.","score":"8"}

{"quote":"Customer service was decent with Fortinet - they were helpful and got the product to our doorstep quickly.","score":"7"}

{"quote":"Fortinet FortiGate is worth the money, offers multiple solutions under one roof.","score":"9"}

{"quote":"Fortinet professionals are well trained.","score":"9"}

{"quote":"Technical support is very good.","score":"8"}